At a Glance
- Tasks: Provide exceptional customer service, check guests in and out, and handle inquiries.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible working, and access to training and development.
- Other info: Opportunities for growth across all hotel departments.
- Why this job: Be part of a dynamic team and make guests' stays unforgettable.
- Qualifications: Must be 18+, with strong communication and customer service skills.
The predicted salary is between 22000 - 25000 £ per year.
Location: Hyatt Place Leeds
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Flexible working opportunities
- Paid breaks
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Shifts running from 23:00 - 07:00
A day in the life of…
As our Nights Guest Service Assistant you’ll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You’ll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
- Communication skills: it’s important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
- Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
- Organisational skills: it’s important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
- Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
- Teamwork: you’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel.
Please note that we will only be accepting applicants who are age 18 or above for this role. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’. So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Nights Guest Service Assistant in Leeds employer: Interstate Europe Hotels & Resorts
At Aimbridge Hospitality EMEA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises our people and their growth. As a Nights Guest Service Assistant at Hyatt Place Leeds, you will enjoy industry-leading benefits, including flexible working opportunities, extensive training, and hotel discounts, all while being part of a supportive team dedicated to delivering outstanding guest experiences. Join us in shaping the future of hospitality in a dynamic environment where your contributions are recognised and rewarded.
Contact Details:
Interstate Europe Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Nights Guest Service Assistant in Leeds
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly. Show us your enthusiasm by expressing why you want to join the Aimbridge team!
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how your skills match what we’re looking for in a Nights Guest Service Assistant. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Nights Guest Service Assistant in Leeds
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Nights Guest Service Assistant role. Highlight your customer service skills and any relevant experience that shows you can handle inquiries and complaints like a pro!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we appreciate attention to detail, so proofread for any typos!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Interstate Europe Hotels & Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality and Hyatt Place Leeds. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Nights Guest Service Assistant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a complaint effectively. This will demonstrate your ability to handle the responsibilities of the role with ease.
✨Highlight Your Teamwork Abilities
This role requires strong teamwork skills, so be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where you worked as part of a team to achieve a common goal, especially in high-pressure situations, to illustrate your adaptability and cooperative spirit.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training opportunities, or what a typical night looks like for a Nights Guest Service Assistant. This shows your enthusiasm and helps you determine if the role is the right fit for you.
