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- Tasks: Manage hotel reservations and ensure a seamless booking experience for guests.
- Company: Join Aimbridge Hospitality, part of a global brand with a people-first approach.
- Benefits: Enjoy hotel discounts, flexible pay, 28 days holiday, and free staff meals.
- Other info: Access to leadership development and career growth opportunities.
- Why this job: Be part of a dynamic team in an exciting hospitality environment.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 12 - 15 ÂŁ per hour.
Location: Holiday Inn and Staybridge Suites London Heathrow
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Minimum of 28 days holiday
- Staff meals on duty
- Paid breaks
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Free staff parking
A day in the life of… As our Hotel Reservations Agent, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.
What do we need from you?
Hotel Reservations Agent - Part Time employer: Interstate Europe Hotels & Resorts
Contact Detail:
Interstate Europe Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Agent - Part Time
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Hotel Reservations Agent role.
✨Tip Number 2
Practice your interview skills! Get a mate to do a mock interview with you. Focus on common questions for hotel roles and showcase your passion for providing great guest experiences. Remember, confidence is key!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm for the hospitality industry shine through. They want to see how you connect with people, so be yourself and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with Aimbridge Hospitality right there, making it super easy for us to connect.
We think you need these skills to ace Hotel Reservations Agent - Part Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re excited about connecting guests with great experiences, so don’t hold back!
Tailor Your CV: Make sure your CV is tailored to the Hotel Reservations Agent role. Highlight any relevant experience you have in reservations or customer service, and don’t forget to mention your skills in managing systems and communication.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Interstate Europe Hotels & Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality and its brands. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Hotel Reservations Agent, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a difficult situation. Be ready to discuss how you would handle various scenarios that may arise during the reservations process.
✨Familiarise Yourself with Reservation Systems
If you have experience with reservation systems, make sure to mention it! If not, do a bit of research on common systems used in the industry. Being able to talk about how you would manage room inventory and rates will impress your interviewers and show that you’re proactive.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team at Aimbridge.