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For Companies At a Glance
- Tasks: Manage guest reservations and ensure a seamless booking experience.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible pay options, and 28 days holiday.
- Why this job: Be part of a diverse team focused on exceptional guest experiences.
- Qualifications: Strong communication, organisational skills, and attention to detail required.
- Other info: This is a maternity cover position with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: Holiday Inn and Staybridge Suites London Heathrow
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Minimum of 28 days holiday
- Staff meals on duty
- Paid break
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Free staff parking
A day in the life of…
As our hotel reservations agent, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.
This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as meeting and events section of the hotel.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Hotel Reservations Agent - Maternity Cover (Fixed Term) employer: Interstate Europe Hotels & Resorts
Contact Detail:
Interstate Europe Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Agent - Maternity Cover (Fixed Term)
✨Tip Number 1
Familiarise yourself with hotel management software like Opera or Fidelio. If you have experience with these systems, be ready to discuss how you've used them in past roles, as this will show your technical skills and readiness for the position.
✨Tip Number 2
Brush up on your communication skills by practising common customer service scenarios. Being able to demonstrate your ability to handle guest inquiries and resolve issues effectively will set you apart during any interviews.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or reservations in previous jobs. This will help illustrate your ability to keep things running smoothly in a busy hotel environment.
✨Tip Number 4
Research Aimbridge Hospitality and their brand values. Understanding their 'people first' approach and being able to articulate how you align with this philosophy can make a strong impression during your application process.
We think you need these skills to ace Hotel Reservations Agent - Maternity Cover (Fixed Term)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hotel Reservations Agent position. Tailor your application to highlight relevant skills such as communication, organisation, and attention to detail.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences mentioned in the job description. Emphasise any previous experience in customer service or hotel management software, and ensure your contact information is up to date.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional guest experiences. Mention how your skills align with the company's values and how you can contribute to their team. Keep it concise and focused on why you are the right fit for this role.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Hotel Reservations Agent.
How to prepare for a job interview at Interstate Europe Hotels & Resorts
✨Showcase Your Communication Skills
As a Hotel Reservations Agent, you'll need to demonstrate excellent verbal and written communication skills. During the interview, be prepared to discuss how you've effectively communicated with guests or colleagues in previous roles. Consider sharing specific examples that highlight your ability to provide exceptional customer service.
✨Emphasise Your Organisational Abilities
The role requires strong organisational skills to manage reservations and ensure smooth operations. Be ready to talk about how you prioritise tasks and manage your time effectively. You might want to mention any tools or methods you use to stay organised, especially in a busy environment.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position to avoid booking errors. Prepare to discuss situations where your attention to detail made a difference, such as catching a mistake before it affected a guest's experience. This will show your potential employer that you understand the importance of accuracy in reservations.
✨Familiarise Yourself with Relevant Software
While technical skills are essential, having experience with hotel management software like Opera or Fidelio can set you apart. If you have prior experience with these systems, be sure to mention it. If not, consider researching them beforehand so you can speak knowledgeably about how you would adapt to using new software.
