Full time Night Auditor/Porter

Location: Mercure Glasgow City

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Volunteer days – Up to two days per year to support a charity of your choice
• Minimum 28 days holiday.
• Staff Meals on Duty
• Flexible working opportunities.
• Employee of the month scheme with financial bonus
• Trip Advisor/Google Review Bonus – We love our staff being mentioned & recognised online. For every mention you will receive a £5 bonus.
• Friends & family rates at dozens of Aimbridge EMEA Properties
• An opportunity for you and a friend to stay overnight in the hotel on completion of probation period

A day in the life of…

As a Night Auditor/Porter you will provide night-hour reception services for guests to contribute to an overall exceptional experience from check-in through check-out. You will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will be able to set up meeting rooms for You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, ensuring a smooth check in/out process for all, dealing with any problems and resolving complaints in a courteous and professional manner. Complete End of Day procedures and Banking audits, as required in a timely manner. Duties will also include set up, support, and break down event/meeting spaces of all sizes.

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. If you’re reliable, hands-on, and enjoy working in a fast-paced environment, this could be the role for you.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge EMEA we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Flexibility and adaptability: This role requires flexibility and adaptability to work overnight hours, handle unexpected situations, and adjust to changes in hotel operations.
• Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.

Prior experience with Opera Cloud or similar systems as well as nights experience would be advantageous however, full training will be given. Intial 3 month fixed term contract with a view to becoming permanent.

**Please note that we will only be accepting applicants who are age 18 or above for this role, can work 40 hours per week and comfortable with a nightshift working pattern, including commuting to and from the hotel**.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.