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- Tasks: Lead the Front Office Team to ensure guests have an amazing stay.
- Company: Join Aimbridge Hospitality, a global leader in hospitality with a people-first approach.
- Benefits: Enjoy hotel discounts, uncapped incentives, and industry-leading training opportunities.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact on guest experiences in a vibrant hotel environment.
- Qualifications: Strong leadership skills and a passion for excellent customer service.
The predicted salary is between 24000 - 30000 ÂŁ per year.
Location: Mercure Manchester Piccadilly Hotel
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Free staff parking
A day in the life of… As Front Office Supervisor you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests. Most importantly, as Front Office Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.
What do we need from you? Leadership skills: As Front Office Supervisor you’ll need to possess strong leadership skills.
Front Office Supervisor employer: Interstate Europe Hotels & Resorts
Contact Detail:
Interstate Europe Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Aimbridge or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to front office management. We recommend role-playing with a friend to boost your confidence and refine your answers. Remember, showcasing your leadership skills is key!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp for any interviews or networking events. A polished appearance shows that you’re serious about landing the Front Office Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join the Aimbridge family.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Front Office Supervisor role. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates get straight to the heart of their experiences and skills without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Interstate Europe Hotels & Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality and the Mercure Manchester Piccadilly Hotel. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, strong leadership skills are essential. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to discuss how you motivate others and ensure excellent service, as this will demonstrate your fit for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding guest complaints and team management. Think of specific scenarios where you handled difficult situations effectively. This will showcase your critical thinking and ability to maintain a positive atmosphere for both guests and staff.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.