At a Glance
- Tasks: Ensure guest safety, prepare breakfast, and provide excellent customer service during night shifts.
- Company: Aimbridge Hospitality, a global leader in hospitality with a people-first approach.
- Benefits: Industry-leading training, hotel discounts, flexible pay options, and access to gym facilities.
- Other info: Opportunities for growth across all hotel departments.
- Why this job: Join a dynamic team and gain valuable experience in the hospitality industry.
- Qualifications: Strong attention to detail, good communication skills, and customer service experience.
The predicted salary is between 25740 - 31460 £ per year.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand.
We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between.
From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Access to hotel gym facilities
- Free staff parking
- A day in the life of…
As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights.
You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety.
You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.
As an integral part of night time operations in the hotel, your role extends beyond the front desk!
You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset.
This role is unlike any other in our hotel and offers development opportunities across all departments.
You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
- Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively.
You may also need to report any issues or incidents to the appropriate authorities.
- Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay.
You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
- Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel .
At Aimbridge, we recognise that people are the heart of our business.
As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
Night Porter in Cardiff employer: Interstate Europe Hotels & Resorts
As a leading hospitality brand, we pride ourselves on fostering a supportive and dynamic work environment in Willerby, where our Head of Housekeeping & Guest Experience can thrive. Our commitment to employee growth is reflected in our industry-leading benefits, comprehensive training programmes, and a culture that values teamwork and excellence in guest service. Join us to be part of a team that not only prioritises exceptional cleanliness standards but also invests in your professional development and well-being.
Contact Details:
Interstate Europe Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Interstate Europe Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Interstate Europe Hotels & Resorts
Don't be shy about reaching out to Interstate Europe Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Interstate Europe Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Interstate Europe Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
