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- Tasks: Lead the guest services team to ensure exceptional experiences for all hotel guests.
- Company: Join a global hospitality brand with a people-first approach.
- Benefits: Enjoy hotel discounts, uncapped incentives, and industry-leading training opportunities.
- Why this job: Make a real impact on guest experiences in a vibrant hotel environment.
- Qualifications: Experience in hotel management and strong leadership skills required.
- Other info: Dynamic role with excellent career growth and a supportive team culture.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Mercure Manchester Piccadilly Hotel
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Free staff parking
A day in the life of…
As Guest Services Manager you’ll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing front desk operations, managing reservations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. You’ll be responsible for managing the budget for the department, hiring and training staff, and developing and implementing guest service policies and procedures. In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel's reputation for excellent customer service is upheld.
What do we need from you?
You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service. As Guest Services Manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner. Strong leadership and organisational skills to effectively recruit, manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
Guest Relations Manager in Brighton employer: Interstate Europe Hotels & Resorts
Contact Detail:
Interstate Europe Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Aimbridge or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest relations shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Research the hotel! Before any interview, dive into what makes Mercure Manchester Piccadilly unique. Knowing their values and recent news will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Aimbridge family right from the start!
We think you need these skills to ace Guest Relations Manager in Brighton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest relations shine through! We want to see how much you care about providing exceptional experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Guest Relations Manager role. Highlight your experience in hotel operations and customer service, and don’t forget to mention any specific software skills you have. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Aimbridge Hospitality!
How to prepare for a job interview at Interstate Europe Hotels & Resorts
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s operations and the specific responsibilities of a Guest Relations Manager. Brush up on your knowledge of front desk procedures, reservations, and customer service best practices. This will show that you’re genuinely interested in the role and ready to hit the ground running.
✨Showcase Your People Skills
As a Guest Relations Manager, you'll be interacting with guests and managing a team. Prepare examples of how you've successfully handled guest complaints or motivated staff in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your interpersonal skills.
✨Demonstrate Leadership Qualities
Think about your leadership style and be ready to discuss it. Share experiences where you’ve set goals for your team, delegated tasks effectively, or implemented new policies. This will help the interviewers see that you can lead a team and maintain high standards of service.
✨Familiarise Yourself with Technology
Since the role requires knowledge of hotel software and systems, make sure you’re up to speed with property management systems (PMS) and customer relationship management (CRM) tools. If you have experience with specific software, mention it during the interview to demonstrate your technical proficiency.