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For Companies At a Glance
- Tasks: Lead a dynamic reservations team and enhance guest experiences.
- Company: Join Jupiter Hotels Ltd, a leader in hospitality with a focus on growth.
- Benefits: Gain leadership experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for professional development and progression in a collaborative setting.
- Why this job: Make a real impact on guest satisfaction while advancing your career.
- Qualifications: Experience in reservations or contact-centre roles; strong communication and leadership potential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Jupiter Hotels Ltd - Central Reservations Office
This is a brilliant step-up role for an experienced reservations professional who is ready to move into broader leadership, exposure and commercial influence.
As Assistant Central Reservations Office Manager, you’ll be helping to lead a centralised reservations function that sits at the heart of the commercial and guest journey. You’ll balance day-to-day operational excellence with coaching, performance management and a growing understanding of how reservations performance drives revenue, conversion and guest satisfaction across the wider hotel portfolio.
This role is ideal for someone who enjoys being close to the detail, thrives on improving processes, and wants visibility into how strategic commercial decisions are made — while still having the space to develop their leadership style.
The Role
Working closely with the Central Reservations Office Manager, you’ll help ensure the reservations team consistently delivers a high-quality, efficient and guest-focused service. You’ll support the coordination of daily activity, help manage workload, and act as a go-to escalation point for both the team and hotel partners.
You’ll play an active role in coaching and developing Reservations Advisors, supporting onboarding, training and ongoing performance conversations. You’ll also contribute to team engagement, rota planning and cover, helping create a positive, structured and accountable working environment.
Beyond the day-to-day, you’ll be encouraged to get involved in reporting, quality monitoring and continuous improvement activity — identifying trends, spotting opportunities to improve conversion, and supporting initiatives that enhance both commercial performance and the guest experience.
What We’re Looking For
You’ll already have solid experience within a reservations or contact-centre-style hospitality environment and be comfortable handling volume, complexity and competing priorities. You may already be acting as a senior advisor, team lead or deputy — or you may simply be ready for that next step.
You’ll bring a calm, organised approach, confidence when dealing with people, and a genuine interest in developing others. Strong communication skills are key, alongside good commercial awareness and an appetite to learn how central reservations fits into the broader revenue picture.
Leadership experience doesn’t need to be formal — what matters most is your potential, credibility with peers, and desire to grow.
Why Join Us?
You’ll be joining a central function with real influence, working closely with commercial, operations and hotel teams across the wider business. This role offers exposure, development and progression, with the opportunity to build leadership capability while remaining hands-on and connected to the guest journey.
If you’re looking for a step-up role that blends people leadership, operational excellence and commercial visibility, this is a fantastic opportunity to move your career forward.
Interested?
If this sounds like the right next move for you, we’d love to hear from you.
Assistant Central Reservations Office Manager (Fixed -Term) in Brighton employer: Interstate Europe Hotels & Resorts
Contact Detail:
Interstate Europe Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Central Reservations Office Manager (Fixed -Term) in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Jupiter Hotels Ltd. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand how their reservations process works and think of ways you can contribute to improving it. Show them you’re not just another candidate, but someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your leadership skills! Even if you haven’t held a formal leadership role, think of times when you’ve coached or supported others. Be ready to share these experiences during your interview to demonstrate your potential.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Assistant Central Reservations Office Manager (Fixed -Term) in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Central Reservations Office Manager role. Highlight your reservations experience and any leadership roles you've had, even if they weren't formal.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved processes or led teams in the past, and show your enthusiasm for the position.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through — we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Interstate Europe Hotels & Resorts
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the role of Assistant Central Reservations Office Manager. Brush up on your knowledge of reservations processes, guest satisfaction metrics, and how they impact revenue. This will show that you’re not just interested in the job, but that you understand its importance.
✨Showcase Your Leadership Potential
Even if you haven’t held a formal leadership position, think of examples where you’ve influenced or guided others. Be ready to discuss how you’ve coached team members or improved processes in your previous roles. This will demonstrate your readiness for the step-up into a leadership role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle competing priorities. Think of specific situations where you successfully managed workload or resolved conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.