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- Tasks: Be the friendly face of our hotel, ensuring guests have a smooth check-in and check-out experience.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry with a people-first approach.
- Benefits: Enjoy hotel discounts, flexible working, and access to industry-leading training and development.
- Why this job: Make a real impact on guest experiences while growing your career in a dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and basic computer proficiency are essential.
- Other info: Join an inclusive team and be part of shaping the future of hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Location: The West Cliff Hotel Bournemouth
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Flexible working opportunities
A day in the life of… As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
Apply So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Receptionist in Bournemouth employer: Interstate Europe Hotels & Resorts
Contact Detail:
Interstate Europe Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Bournemouth
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and its values. When you walk into that interview, show us you understand our 'people first' approach and how you can contribute to creating great experiences for our guests.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions and queries.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks efficiently in past roles. We want to see that you can keep things running smoothly at the front desk, even during busy times.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Aimbridge.
We think you need these skills to ace Receptionist in Bournemouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight your communication skills and attention to detail, as these are key for us. Mention any relevant experience with hotel management software if you have it!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage guest reservations efficiently, so show us you can do that in your writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Aimbridge!
How to prepare for a job interview at Interstate Europe Hotels & Resorts
✨Know the Company
Before your interview, take some time to research Aimbridge Hospitality and The West Cliff Hotel. Understand their values, mission, and the brands they work with. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled guest interactions or resolved issues in the past. This will demonstrate your ability to provide exceptional customer service.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently. You could share specific strategies you use to stay organised, especially in busy environments. Mention any experience you have with managing reservations or using hotel management software, as this will highlight your readiness for the role.
✨Attention to Detail Matters
During the interview, emphasise your attention to detail. You can mention instances where your meticulous nature helped avoid mistakes or improved guest satisfaction. This is crucial for a receptionist role, so make sure to convey that you understand the importance of accuracy in bookings and guest information.
