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- Tasks: Process customer orders accurately and ensure smooth communication with clients and logistics teams.
- Company: Join KP Snacks, a vibrant team passionate about snacks and collaboration.
- Benefits: Enjoy comprehensive healthcare, pension matching, 25 days holiday, and exclusive discounts.
- Why this job: Be part of a close-knit culture where your ideas and uniqueness are valued.
- Qualifications: Attention to detail, customer service experience, and good Excel skills required.
- Other info: Hybrid role with opportunities for personal growth and process improvement.
The predicted salary is between 30000 - 42000 £ per year.
East Midlands Gateway Hybrid role – 4 days in the office, 1 day from home, with a weekend rota for order processing.
Join our snack-loving team. We’re looking for a Customer Service Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.
About the role
As a Customer Service Coordinator, you’ll play an important role in ensuring the smooth processing of manual sales orders for our customers. You’ll enter orders accurately into our ERP system (JD Edwards), following business rules and timelines, and work closely with colleagues across Customer Service, Logistics and the S&OE team to make sure deliveries run smoothly and customers stay informed. You’ll be the first point of contact for order queries, helping to resolve issues such as shortages, failed deliveries or discrepancies, and managing re-bookings when needed. With accuracy, clear communication and a strong customer focus, you’ll help us maintain excellent service levels and keep our operations running efficiently.
What’s in it for you?
- Comprehensive healthcare support – including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care
- KP Pension Plan – contribution matching up to 7% of your salary
- 25 days holiday, plus the option to buy more
- KP4ME – our online platform for benefits, discounts, wellbeing tools and more
What will you be doing?
- Accurate processing of manual orders by entering them into JD Edwards within daily cut-offs and releasing them to warehouses and transport teams
- Ensuring order compliance by checking Minimum Order Quantity rules, correct Ship To/Sold To accounts and accurate SKU selections
- Managing communication with customers by confirming order status, advising of shortages and supporting decisions on re-bookings, cancellations or resupply
- Supporting logistics performance through close collaboration with DHL and Lenhams to resolve failed deliveries, re-delivery requests and missing PODs
- Driving order efficiency and continuous improvement by identifying optimisation opportunities, supporting system enhancements and helping train colleagues
Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We’re committed to inclusion. We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.
We’d love to hear from you if you can bring:
- Strong attention to detail and accuracy in order or data processing
- Experience in customer service, order administration or a supply chain/logistics environment
- Confidence using ERP systems (experience with JD Edwards is a bonus)
- Good Excel skills, including pivot tables and basic graphs
- Clear communication skills and the ability to work collaboratively with customers and internal teams
- Strong organisational skills and the ability to manage multiple priorities
- A proactive mindset, with an interest in improving processes and supporting others
Customer Service Coordinator in Derby employer: Intersnack
Contact Detail:
Intersnack Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Derby
✨Tip Number 1
Get to know the company culture! Before your interview, check out KP Snacks' social media and website. Understanding their values and what makes them tick will help you connect during the chat.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable discussing order processing and customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues or improved processes. This will demonstrate your proactive mindset and ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our snack-loving team at KP Snacks!
We think you need these skills to ace Customer Service Coordinator in Derby
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've handled order queries or resolved issues in the past. Share specific examples that demonstrate your strong communication skills and attention to detail!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Service Coordinator role. Mention how your skills align with our needs, especially around order processing and collaboration with logistics teams.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to break down your experiences and skills, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your enthusiasm for joining our snack-loving team right from the start!
How to prepare for a job interview at Intersnack
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Coordinator inside out. Familiarise yourself with KP Snacks, their products, and the specifics of order processing, especially using JD Edwards. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for customers, practice articulating how you would handle common order queries or issues. Think of examples from your past experiences where you resolved customer problems effectively, as this will demonstrate your clear communication skills.
✨Highlight Your Attention to Detail
Accuracy is key in this role, so be prepared to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, whether in data entry or managing orders, to illustrate your capability.
✨Be Ready to Discuss Improvements
KP Snacks values continuous improvement, so think about ways you've optimised processes in previous roles. Be ready to share ideas on how you could enhance order efficiency or support system enhancements, showing that you're proactive and forward-thinking.
