People Operations and Insights Partner in London

Intersect MBO is the member-based organization that underpins Cardano’s decentralized governance. Formed to ensure that the Cardano ecosystem remains community-led and self-sustaining, Intersect acts as both a convenor and enabler, connecting developers, Delegated Representatives (DReps), project teams, and members to collectively shape the blockchain’s future.

Through its committees, working groups, and open membership model, Intersect develops governance frameworks, coordinates ecosystem initiatives, and supports transparency across technical, strategic, and financial domains. Intersect operates independently of Cardano’s founding entities; IOG, EMURGO, and the Cardano Foundation, while collaborating closely with them and our broader membership to deliver on Cardano’s long-term vision.

At its core, Intersect is about community governance in action, giving the people who build and use Cardano the power to guide its direction. As a member-based organization, Intersect’s effectiveness depends on its ability to coordinate complex governance processes, support elected bodies, and ensure timely, well-informed decision-making. Strong executive support is a critical part of enabling this at scale.

We’re hiring a People Operations & Insights Partner, our second permanent ‘People’ hire, to work closely with the Head of People & Organizational Dynamics to support day-to-day people operations, people projects, and workforce data and reporting. This is a hands-on, mid-level role ideal for someone who has worked in startups or fast-growing environments and enjoys bringing structure, clarity and insight to People operations from the ground up. The role is highly varied, with a broad scope and a significant volume of work managed by a small team.

Intersect currently supports a global workforce of around 40 people, across multiple engagement types, which brings with it a range of startup-specific nuances and complexity within the People function. As such, this role is best suited to someone who is comfortable working across a wide remit, navigating ambiguity, and operating in a small team with large bandwidth. It may be less suited to individuals whose experience is primarily within larger organisations with well-established People processes and larger, more specialised HR teams.

As People Operations & Insights Partner, you will be responsible for the day-to-day running and improving the operational people & culture backbone of Intersect. While the Head of People & Organizational Dynamics works closely with the Executive Director and sector leadership team on strategy, governance and executive partnership, you will:

• Own day-to-day People operations items and employee lifecycle delivery
• Lead and deliver defined People projects end-to-end
• Take accountability for people data, reporting and insights
• Support hiring delivery and candidate experience
• Work closely with our Core Ops teams to ensure cross-dept delivery

Key Responsibilities

People Operations

People Operations at Intersect is hands-on and collaborative, with day-to-day communication happening openly and informally across the organisation.

• Own and maintain accurate headcount and workforce records, ensuring clarity across roles, contracts and status changes
• Manage core employee lifecycle processes, including onboarding, offboarding, probation and role changes
• Act as a first point of contact for People-related queries, with day-to-day communication taking place across Slack, email and internal documentation
• Provide clear, timely and pragmatic People guidance in a fast-moving, startup environment
• Maintain and organise People documentation, templates and records to support consistency and ease of access
• Proactively identify opportunities to improve how People queries and requests are raised internally, helping the People function operate more effectively and sustainably as Intersect grows.

People Projects

As a startup, our People function is continually evolving - this role will help shape that evolution through hands-on project work and thoughtful improvement. Examples of projects include:

• Improving onboarding and induction experience
• Benefit offerings and development initiatives
• Supporting performance review cycles and related documentation
• Creating or refining People playbooks, templates and internal guidance
• Supporting implementation or optimisation of People tools and systems

Projects will be prioritised and scoped with the Head of People & Organizational Dynamics, with you owning execution and follow-through of a number of those.

Hiring & Talent Support

Hiring at Intersect is deliberate and values-led rather than high-volume. This role will ensure hiring is well-run, consistent and thoughtfully supported by the People team, in close partnership with hiring managers and the Head of People & Organizational Dynamics.

• Coordinate end-to-end hiring delivery across functions
• Support role scoping, interview processes and candidate experience
• Manage interview scheduling, feedback loops and offer coordination
• Maintain clear hiring trackers and documentation

People Data & Insights

We believe that well-designed People projects, meaningful initiatives, and the early identification of risks are best informed by clear, reliable data. This role will help ensure People Team decisions are grounded in insight, not assumption.

• Own People data hygiene and reporting cadence, ensuring information is accurate and up to date
• Maintain visibility over core People metrics, including:

• Headcount and workforce composition
• Hiring activity and pipeline health
• Attrition, retention and movement trends
• Emerging engagement or sentiment signals where available

Please note - you do not need to be a specialist analyst but you should be comfortable working with data and using it to bring clarity, so previous experience working with HR data is preferred.

Qualifications and attributes

• At least 5+ years’ experience in People / HR roles, with strong generalist exposure
• Demonstrated experience owning or contributing to People data and reporting in previous roles
• HR tech savvy - experience working with HRIS, EOR and ATS techstacks is essential
• Comfortable operating in startup or scale-up environments, including navigating ambiguity and evolving ways of working
• Experience working in small teams with broad scope and responsibility
• Able to work autonomously, manage competing priorities and follow work through to completion
• Exposure to globally distributed teams or contractor populations

Preferred (will strengthen your candidacy)

• HR project/ programme management is desirable
• Familiarity with global employment practices
• Familiarity with Web3, Blockchain, Crypto industries
• CIPD / other relevant HR accreditations desirable but not essential

Compensation and benefits

Compensation at Intersect is informed by role archetypes, scope, and accountability, and benchmarked against comparable global nonprofit and Web3 roles requiring similar skills, impact, and complexity. As part of our ongoing organisational development, we continue to evolve a role archetype and salary framework to bring greater clarity and consistency to compensation across Intersect. This is a remote-first position, with some expectations of travel when required. There is the option to collaborate in person in our London workspace (Tower Hill) if you are based in London. As a maturing start-up, we are in the process of evolving our benefits offering to ensure it reflects our community-first values and global workforce.

Hiring Process

The suitable candidate will be selected through a three-stage recruitment process. All interviews will be conducted remotely via Google Meets.

• Introductory Call: An initial conversation with our Head of People & Organizational Dynamics, Rosie, to confirm alignment and suitability for the role.
• Formal Interview: A detailed interview to assess experience and fit from both technical and team perspectives. This will likely include a take-home-task to complete and present in this interview.
• Final Stage: A competency-based assessment and additional opportunity to ask questions.