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- Tasks: Engage with the community, manage stakeholder communications, and coordinate exciting STEM activities.
- Company: Join Mackley, a leader in infrastructure projects with a focus on community engagement.
- Benefits: Gain valuable experience, develop communication skills, and contribute to meaningful projects.
- Why this job: Be the voice of the project and make a real difference in your community.
- Qualifications: Experience in public engagement and strong communication skills are essential.
- Other info: Opportunity to work on a historic restoration project and grow your career.
The predicted salary is between 30000 - 40000 £ per year.
The successful candidate will be working for Mackley on the restoration of the Birnbeck Pier structure as part of the NSC's Birnbeck Pier project. You will be working from the Mackley site office located at Birnbeck Pier.
Responsibilities
- Community & Stakeholder Engagement
- Act as the first point of contact for members of the public, responding to enquiries and concerns by phone, email and in writing, liaising with Project Manager, Client and Social Value Lead to agree responses and escalate issues where necessary.
- Support the planning and coordination, as well as attend, stakeholder engagement activities, including occasional evening events (typically up to one per quarter).
- Manage regular noticeboard updates following appropriate sign-off procedures.
- Communications & Media
- Write and coordinate project content for site noticeboards as well as company PR needs.
- Monitor local media coverage relevant to the projects or area office and flag risks or opportunities to the project team.
- Identify opportunities for positive PR and coordinate content with the Client, Marketing / Social Value team.
- Take photographs and gather project information to support pre-agreed client communications.
- STEM Education & Careers
- Coordinate and deliver STEM engagement activities, including school and site visits.
- Attend careers fairs at local schools / colleges.
- Site Visits
- Coordinate site visits for stakeholders, including chaperoning on site.
- Manage and chaperone media visitors.
- Attend project meetings and provide updates on stakeholder engagement activity and emerging issues.
- Administration, Records & Compliance
- Work closely with the site team to ensure accurate, timely information is shared with stakeholders and potential issues are identified early.
- Maintain a secure, GDPR-compliant, password-protected communications tracker to record stakeholder correspondence and engagement activity.
- Ensure accurate record-keeping of community engagement to support reporting, compliance and audit requirements.
Experience required
- Professional experience engaging with members of the public face-to-face, by telephone, and in writing.
- Experience working in community-based and public-facing roles.
- Experience working within school environments and supporting young people.
- Experience operating within a project-based environment.
Qualifications/skills/CSCS Cards/Tickets required
- Excellent written and verbal communication skills.
- Proven ability to communicate professionally with stakeholders and clients.
- Confident in managing and resolving conflict with members of the public and stakeholders.
- Experienced in producing engaging written content for newsletters and social media platforms.
- Strong IT proficiency.
- Full driving licence preferable.
- CSCS card (desirable) but can be provided.
Public Liaison Officer in Weston-super-Mare employer: Intersect Global Ltd
Contact Detail:
Intersect Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Liaison Officer in Weston-super-Mare
✨Tip Number 1
Get to know the company and its projects inside out. When you walk into that interview, show us you've done your homework on the Birnbeck Pier project and how it impacts the community. This will help you stand out as someone genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Public Liaison Officer, you'll be the face of the project. We recommend rehearsing responses to common questions and scenarios you might encounter with stakeholders or the public. Confidence is key!
✨Tip Number 3
Network like a pro! Attend local events or engage with community groups related to the project. This not only shows your commitment but also helps you build connections that could be beneficial for the role. Plus, we love seeing candidates who are proactive!
✨Tip Number 4
Don’t forget to showcase your creativity! Whether it's through engaging written content or innovative ideas for stakeholder engagement activities, let us see how you can bring fresh perspectives to the table. Show us what makes you unique!
We think you need these skills to ace Public Liaison Officer in Weston-super-Mare
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Public Liaison Officer role. Highlight your experience in community engagement and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about engaging with the public and stakeholders, make sure your written application showcases your excellent communication skills. Use clear, concise language and provide examples of how you've successfully communicated in previous roles.
Be Personable and Professional: We love a friendly tone, but remember to keep it professional too! Your application should reflect your ability to manage and resolve conflicts while being approachable. Let your personality shine through while maintaining a level of professionalism.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Intersect Global Ltd
✨Know Your Project Inside Out
Before the interview, make sure you research the Birnbeck Pier project thoroughly. Understand its history, current status, and future plans. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Public Liaison Officer, communication is key. Prepare examples of how you've effectively engaged with the public or stakeholders in the past. Be ready to discuss how you handle enquiries and resolve conflicts, as these scenarios are likely to come up.
✨Prepare for Stakeholder Engagement Scenarios
Think about potential stakeholder engagement activities you might coordinate. Be prepared to discuss how you would plan and execute these events, including managing logistics and ensuring effective communication with all parties involved.
✨Demonstrate Your Passion for STEM Education
Since part of the role involves coordinating STEM activities, be ready to talk about your experience with educational initiatives. Share any relevant experiences you have had with schools or young people, and express your enthusiasm for promoting STEM careers.