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- Tasks: Engage with the community and manage public inquiries for the Birnbeck Pier project.
- Company: Join Mackley, a leader in construction and restoration projects.
- Benefits: Gain valuable experience, develop communication skills, and work in a dynamic environment.
- Other info: Opportunity to engage with schools and promote STEM education.
- Why this job: Make a real difference in your community while enhancing your professional skills.
- Qualifications: Strong communication skills and experience in public-facing roles are essential.
The predicted salary is between 30000 - 42000 £ per year.
The successful candidate will be working for Mackley on the restoration of the Birnbeck Pier structure as part of the NSC's Birnbeck Pier project. You will be working from the Mackley site office located at Birnbeck Pier.
Responsibilities
- Community & Stakeholder Engagement: Act as the first point of contact for members of the public, responding to enquiries and concerns by phone, email and in writing, liaising with Project Manager, Client and Social Value Lead to agree responses and escalates issues as necessary. Support the planning and coordination, as well as attend, stakeholder engagement activities, including occasional evening events (typically up to one per quarter). Manage regular noticeboard updates following appropriate sign‑off procedures.
- Communications & Media: Write and coordinate project content for site noticeboards as well as company PR needs. Monitor local media coverage relevant to the projects or area office and flag risks or opportunities to the project team. Identify opportunities for positive PR and coordinate content with the Client, Marketing / Social Value team. Take photographs and gather project information to support pre‑agreed client communications.
- STEM Education & Careers: Coordinate and deliver STEM engagement activities, including school and site visits. Attend careers fairs at local schools / colleges.
- Site Visits: Coordinate site visits for stakeholders, including chaperoning on site. Manage and chaperone media visitors.
- Administration, Records & Compliance: Work closely with the site team to ensure accurate, timely information is shared with stakeholders and potential issues are identified early. Maintain a secure, GDPR‑compliant, password‑protected communications tracker to record stakeholder correspondence and engagement activity. Ensure accurate record‑keeping of community engagement to support reporting, compliance and audit requirements.
Experience Required
- Professional experience engaging with members of the public face‑to‑face, by telephone, and in writing.
- Experience working in community‑based and public‑facing roles.
- Experience working within school environments and supporting young people.
- Experience operating within a project‑based environment.
Qualifications / Skills / CSCS Cards / Tickets Required
- Excellent written and verbal communication skills.
- Proven ability to communicate professionally with stakeholders and clients.
- Confident in managing and resolving conflict with members of the public and stakeholders.
- Experienced in producing engaging written content for newsletters and social media platforms.
- Strong IT proficiency.
- Full driving licence preferable.
- CSCS card (desirable) but can be provided.
Public Liaison Officer in Weston-super-Mare employer: Intersect Global Limited
Contact Detail:
Intersect Global Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Liaison Officer in Weston-super-Mare
✨Tip Number 1
Get to know the company and its projects inside out. When you walk into that interview, show us you’re not just another candidate – demonstrate your passion for the Birnbeck Pier project and how you can make a difference in community engagement.
✨Tip Number 2
Practice your communication skills! As a Public Liaison Officer, you’ll need to be confident in handling enquiries and concerns. Role-play with a friend or family member to get comfortable with potential questions and scenarios.
✨Tip Number 3
Network like a pro! Attend local events or career fairs where you can meet people from the industry. This not only helps you make connections but also shows your commitment to engaging with the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Mackley.
We think you need these skills to ace Public Liaison Officer in Weston-super-Mare
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about engaging with the public and stakeholders, make sure your written application showcases your excellent communication skills. Use clear, concise language and provide examples of how you've successfully communicated in previous roles.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to highlight your experience in community engagement and public-facing roles. Mention specific projects or experiences that relate directly to the responsibilities listed in the job description.
Highlight Relevant Experience: Make sure to emphasise any experience you have in project-based environments or working with schools and young people. This will show us that you understand the context of the role and can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Intersect Global Limited
✨Know Your Project Inside Out
Before the interview, make sure you research the Birnbeck Pier project thoroughly. Understand its history, current status, and future plans. This will not only show your genuine interest but also help you answer questions confidently and engage in meaningful discussions.
✨Showcase Your Communication Skills
As a Public Liaison Officer, strong communication is key. Prepare examples of how you've effectively engaged with the public or stakeholders in the past. Be ready to demonstrate your ability to handle enquiries and resolve conflicts, as this will be crucial for the role.
✨Prepare for Community Engagement Scenarios
Think about potential scenarios you might face in community engagement. How would you handle a concerned resident or a media inquiry? Practising these responses can help you feel more prepared and confident during the interview.
✨Highlight Your Teamwork Experience
This role involves working closely with various teams, so be sure to highlight your experience in collaborative environments. Share specific examples of how you've contributed to team success, especially in project-based settings, to show that you're a team player.