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- Tasks: Support and improve the Idox Uniform platform for the Planning Department.
- Company: InterQuest Group is a dynamic employment agency focused on equal opportunities.
- Benefits: Gain experience in digital transformation and system administration with potential for remote work.
- Why this job: Join a collaborative team, enhance your skills, and make a real impact in planning systems.
- Qualifications: Experience with Idox Uniform or similar systems; strong problem-solving and communication skills required.
- Other info: Open to all qualified applicants; adjustments available during recruitment.
The predicted salary is between 36000 - 60000 £ per year.
Interquest have a need for an experienced Application Support Officer. You will be responsible for the effective operation, support, and continuous improvement of the Planning Department’s digital systems, with a primary focus on the Idox Uniform platform. You will provide expert application support, system administration, and development services to ensure system stability, enhance performance, and support innovation aligned with statutory planning requirements. You will also play a key role in supporting digital transformation initiatives, improving user experience, streamlining workflows, and integrating planning systems with wider corporate platforms.
Key Responsibilities
- Application Support
- Provide 1st and 2nd line support for Uniform and related planning applications.
- Act as the main contact for troubleshooting and resolving system issues.
- Log and manage incidents and service requests using the IT service management system.
- Liaise with IT teams and external suppliers to escalate and resolve technical issues.
- System Administration & Configuration
- Administer and configure Uniform modules (e.g., Development Control, Building Control, Land Charges, Enforcement).
- Manage user accounts, permissions, and roles in line with data protection policies.
- Maintain and develop workflows, templates, and reference data to support business efficiency.
- Support system upgrades, patching, and user acceptance testing (UAT).
- Integration & Development
- Assist with integration of Uniform with other corporate systems.
- Support data migration, cleansing, and transformation tasks.
- Contribute to the development of digital forms and online processes to improve customer service.
- Project & Change Support
- Participate in planning and delivery of digital transformation projects.
- Document system changes and business processes for knowledge sharing and audit purposes.
- Provide training and guidance to planning staff on new system features.
- Identify opportunities for digital improvements and support change management.
- Stakeholder Engagement & Reporting
- Work collaboratively with planning teams, IT, and external suppliers.
- Attend project meetings and workshops as a subject matter expert.
- Provide regular updates to the Planning Systems Manager and Digital Services Lead.
- Produce weekly status reports on progress, risks, and upcoming tasks.
Key Objectives
- Ensure a stable, well-supported, and optimally configured Uniform system.
- Maintain clear and up-to-date documentation of system configurations and support processes.
- Contribute technical expertise to digital transformation initiatives.
- Demonstrate improved system performance, user satisfaction, and operational efficiency.
What We’re Looking For
- Experience supporting and administering Idox Uniform or similar planning systems.
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder engagement abilities.
- Experience with system integration, data management, and digital transformation.
Please send your CV to discuss in more detail.
Idox Uniform Application Support planning employer: Interquest
Contact Detail:
Interquest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Idox Uniform Application Support planning
✨Tip Number 1
Familiarise yourself with the Idox Uniform platform before applying. Understanding its functionalities and common issues will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with professionals in the planning and application support fields. Engaging with current or former employees of organisations using Idox Uniform can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved system performance or user experience in previous roles. Highlighting your problem-solving skills with real-life scenarios can set you apart from other candidates.
✨Tip Number 4
Stay updated on digital transformation trends within the planning sector. Being knowledgeable about current innovations and how they can be applied to systems like Idox Uniform will show your commitment to continuous improvement.
We think you need these skills to ace Idox Uniform Application Support planning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Idox Uniform or similar planning systems. Emphasise your problem-solving skills and any relevant projects you've worked on that demonstrate your ability to support and administer digital systems.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Application Support Officer role. Mention specific experiences that align with the key responsibilities outlined in the job description, such as providing application support and participating in digital transformation projects.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively engaged with stakeholders or collaborated with teams. This could include training staff or producing reports.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you contributed to system improvements or digital transformation initiatives. This will show your proactive approach and alignment with the company's goals for enhancing user experience and operational efficiency.
How to prepare for a job interview at Interquest
✨Know Your Idox Uniform Inside Out
Make sure you have a solid understanding of the Idox Uniform platform and its modules. Familiarise yourself with common issues and solutions, as well as recent updates or changes to the system. This will show your expertise and readiness to tackle challenges.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues or improved system performance. Highlight your analytical skills and how you approach troubleshooting, as this role heavily relies on effective problem-solving.
✨Engage with Stakeholders
Be ready to discuss how you would engage with various stakeholders, including planning teams and IT departments. Share your strategies for effective communication and collaboration, as these are key aspects of the role.
✨Showcase Your Digital Transformation Knowledge
Discuss any experience you have with digital transformation initiatives. Be prepared to share ideas on how you can contribute to improving user experience and streamlining workflows within the planning department.
