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For Companies At a Glance
- Tasks: Configure and optimise Dynamics 365 Customer Service while supporting BAU operations.
- Company: Join a forward-thinking public sector client with a focus on innovation.
- Benefits: Competitive pay, remote work flexibility, and a chance to enhance your skills.
- Why this job: Make a real impact by driving enhancements in a dynamic tech environment.
- Qualifications: Experience with Dynamics 365, Power Platform, and strong JavaScript skills required.
- Other info: 6-month contract with excellent career growth opportunities and a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Dynamics 365 Customer Service Specialist -Contract
Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations.
This is a hands-on role where you’ll be configuring, customising, and optimising the
CRM platform, while also administering associated Microsoft 365 services.
Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities
- Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.)
- Manage and develop CMS change requests
- Monitor and improve performance using Dataverse Application Insights
- Build automation flows using Power Automate to reduce manual tasks
- Develop JavaScript WebResources to extend CRM functionality
- Utilise WebAPI for integrations and data operations
- Maintain the Dynamics 365 Contact Center, including:
- Copilot Studio – build voice/chat bots
- Copilot Analytics – track and optimise performance
- Administer SharePoint & Teams (auto-attendance, call queues)
- Configure and maintain MSCRMAddons and other CRM enhancements
- Provide BAU support for CMS, SharePoint, Teams, and related services
Dynamics 365 Customer Service Specialist – Experience required
- Strong hands-on experience with Dynamics 365 Customer Service
- Solid understanding of Power Platform (Power Automate, Dataverse)
- Strong JavaScript skills for CRM WebResources
- Experience with WebAPI integrations
- Exposure to Copilot Studio / Copilot Analytics highly desirable
- Good knowledge of Microsoft 365 administration (SharePoint, Teams)
- Strong stakeholder communication skills and ability to work in a fast-paced environment
6 month contract inside IR35-Rate depends on experience
Remote with 2 days per week on site in Manchester
InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Dynamics 365 Customer Service Specialist employer: Interquest
Contact Detail:
Interquest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Dynamics 365 Customer Service Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your Dynamics 365 and Power Platform knowledge. Be ready to discuss how you've configured and customised CRM platforms in the past. Show them you’re the hands-on expert they need!
✨Tip Number 3
Don’t forget to showcase your skills! Create a portfolio or a GitHub repository with examples of your JavaScript WebResources or automation flows using Power Automate. This will give you an edge and prove your capabilities.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes get you noticed faster than through other channels. Let’s get you that job!
We think you need these skills to ace Dynamics 365 Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Dynamics 365 Customer Service and Power Platform. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to configuring and customising CRM platforms, and show us your passion for customer service.
Show Off Your Technical Skills: Since this role involves JavaScript and WebAPI integrations, make sure to include any relevant technical skills in your application. We love seeing examples of how you've used these tools to enhance CRM functionality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process!
How to prepare for a job interview at Interquest
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Service. Be ready to discuss specific features, configurations, and customisations you've worked on. This will show that you're not just familiar with the platform but can also bring valuable insights to the role.
✨Show Off Your Power Platform Skills
Since this role involves using Power Automate and Dataverse, prepare examples of how you've built automation flows or improved performance in past projects. Highlight any specific challenges you faced and how you overcame them to demonstrate your problem-solving skills.
✨JavaScript is Key!
As strong JavaScript skills are essential for this position, be prepared to discuss your experience with developing WebResources. You might even want to bring a portfolio of your work or examples of scripts you've written to showcase your technical abilities.
✨Communication is Crucial
This role requires strong stakeholder communication skills, so think about times when you've successfully collaborated with others. Prepare to share examples of how you've managed expectations and communicated complex technical information to non-technical stakeholders.
