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- Tasks: Provide first- and second-line technical support while developing third-line skills.
- Company: Join a rapidly growing leader in the tech market with a dynamic global presence.
- Benefits: Enjoy opportunities for career growth and work within a supportive team environment.
- Why this job: Be part of an innovative company that values your input and fosters professional development.
- Qualifications: Experience with Microsoft Active Directory, networking concepts, and cloud security is essential.
- Other info: This role supports ITSM practices and aligns with ISO 27001 and ITIL v4 standards.
The predicted salary is between 30000 - 42000 £ per year.
Our client is rapidly becoming a leader in its vertical market space and, due to sustained growth, is now seeking a proactive and technically skilled IT Service Engineer to join their team. This is a fantastic opportunity to be part of a dynamic global organisation where you will work within the Global Service Support team, delivering exceptional first- and second-line technical support while also developing your third-line capabilities.
In this role, you’ll troubleshoot and resolve technical incidents related to end-user devices, software, and local infrastructure. You will be responsible for supporting and maintaining IT systems specific to the office environment, including servers, networking equipment, and peripherals, while ensuring all support activities align with user needs and business functionality. You’ll serve as the primary escalation point for unresolved issues within the Jersey office and work closely with the global Service Delivery team to support escalations and resolve complex technical challenges.
You should have experience with Microsoft Active Directory, Domains and Group Policies, as well as a solid understanding of cloud security best practices and compliance standards. A strong grasp of networking concepts and virtualization technologies is essential, along with an in-depth understanding of TCP/IP, DNS, DHCP, OSPF, and EIGRP protocols. Familiarity with both Windows and macOS operating systems, as well as working knowledge of Veritas Backup Exec and RedStore online backup solutions, will be beneficial but not essential.
You’ll also play a key role in maintaining the security and integrity of local IT systems, managing backups, monitoring security protocols, and ensuring adherence to agreed SLAs. The role supports ITSM practices including Incident, Service, Problem, and Change Management, with alignment to ISO 27001 and ITIL v4 standards.
If you’re looking to grow your career in IT with an innovative and forward-thinking organisation, apply now to avoid disappointment.
IT Support Engineer (IT Service Desk) employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (IT Service Desk)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and cloud security best practices. Being able to discuss these topics confidently during an interview will demonstrate your technical knowledge and enthusiasm for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical challenges you've faced and how you resolved them. This will help illustrate your ability to troubleshoot effectively, which is crucial for the IT Support Engineer position.
✨Tip Number 3
Research the company’s culture and values to align your responses during interviews. Understanding their approach to IT service management and customer support can help you tailor your answers to fit their expectations.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company’s work environment and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace IT Support Engineer (IT Service Desk)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Engineer role. Emphasise your knowledge of Microsoft Active Directory, networking concepts, and any experience with cloud security best practices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Technical Skills: In your application, clearly list your technical skills, especially those mentioned in the job description such as TCP/IP, DNS, DHCP, and familiarity with both Windows and macOS operating systems. This will help demonstrate your fit for the role.
Showcase Soft Skills: Don't forget to mention your soft skills, such as communication and teamwork. As you'll be working closely with the global Service Delivery team, it's important to convey your ability to collaborate effectively and manage escalations.
How to prepare for a job interview at InterQuest Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Active Directory, networking concepts, and cloud security. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Understand ITSM Practices
Familiarise yourself with IT Service Management (ITSM) practices, especially Incident, Service, Problem, and Change Management. Being able to articulate your understanding of these processes and how they align with ISO 27001 and ITIL v4 standards will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot complex issues and be ready to explain your thought process and the steps you took to resolve them.
✨Demonstrate Your Teamwork Skills
Since you'll be working closely with the global Service Delivery team, emphasise your ability to collaborate effectively. Share examples of how you've worked in a team environment to achieve common goals, especially in high-pressure situations.
