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For Companies At a Glance
- Tasks: Lead customer insight initiatives and implement strategies for data-driven decision making.
- Company: Join a unique not-for-profit organisation dedicated to supporting customers and their families across the UK.
- Benefits: Enjoy hybrid working, 28 days holiday, private medical cover, and a generous pension scheme.
- Why this job: Make a real impact by shaping business decisions through customer insights in a collaborative environment.
- Qualifications: Degree in statistics or related field; experience in customer research and analytics required.
- Other info: Familiarity with Gen AI and strong analytical skills are essential for this role.
The predicted salary is between 64000 - 76000 £ per year.
We currently have a unique opportunity for an Insight & Implementation Lead to join a one-of-a-kind customer centric organisation in the not-for-profit space, whose solutions support customers and their families across the UK. The Insight & Implementation Lead is responsible for developing, delivering and supporting the implementation of customer insight that enables the company to successfully navigate the current and future challenges their customers face.
On a day-to-day basis, the postholder will co-ordinate insight activities across CIA, develop a comprehensive fact base of customer knowledge and actionable insights, dashboards and scorecards that enable MO to achieve ambitions. The postholder will collaborate with key stakeholders to understand, agree and deliver requirements of Customer Insight Analytics, to enable insight-led business decisions and drive a culture of customer-focused, evidence-based decision making.
The role:
- Supporting the Head of Customer Insight and Analytics to develop and implement the customer agenda, ensuring alignment with overall business objectives.
- Ability to build effective working relationships with key leadership teams across the business and proactively translate the business challenges into a programme of research and analytics work.
- Developing the CIA Roadmap of insight for key stakeholder groups, co-ordinating CIA activities to support successful delivery.
- Briefing internal insight & analytics team as well as external agencies on projects and working with them to ensure outputs are told in ways that demand action.
- Leading activities across CIA team to design, develop and implement segmentation models that enable deep understanding of customers and shape business decision making and strategy.
- Lead the development of OKRs for CIA team, strategically aligned, collaboratively agreeing priorities with stakeholders.
- Developing a compelling Customer narrative to help educate internal and external stakeholders of the current and future customer needs and challenges.
- Working with CIA SLT to develop and implement a multi-channel Insight communication strategy and calendar.
About You:
- Proven experience in conducting customer experience research and delivering insights that drive business decisions.
- Strong analytical and problem-solving capabilities with a demonstrated ability to analyse complex data sets.
- Educated to a degree standard, ideally in applied statistics, operational research, management science, or a related field.
- Insatiable curiosity and a natural desire to relate to the commercial agenda of the business.
- Strong appreciation of different customer insight and analytics data sources.
- Ability to articulate analysis and insights for a non-technical audience with clarity and in an engaging way.
- Excellent interpersonal, communication, and influencing skills coupled with sound commercial awareness.
- Proven experience of driving insight-led actions across complex organisations with demonstrable impact.
- Familiarity with Gen AI and its application in Customer Insight and Analytics teams.
- Robust knowledge of developing and delivering segmentation models.
- Robust knowledge of customer experiences management and CRM.
- Exposure to analysing large data volumes.
- Familiarity with techniques to deduce influences from different attributes.
On top of the salary, the successful candidate will receive a generous range of benefits which include 28 days holiday (with the option to buy or sell additional days), a 15% non-contributory pension scheme, Private Medical Cover and an annual discretionary performance-related bonus.
Insight & Implementation Lead employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insight & Implementation Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer insight and analytics. This role requires a strong understanding of how to translate complex data into actionable insights, so being up-to-date with industry developments will help you stand out.
✨Tip Number 2
Network with professionals in the not-for-profit sector, especially those involved in customer experience research. Building relationships can provide you with valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with segmentation models and how you've used them to drive business decisions. Be ready to share specific examples that demonstrate your analytical skills and impact on previous organisations.
✨Tip Number 4
Showcase your communication skills by practising how to present complex data in an engaging way. This role involves briefing stakeholders, so being able to articulate insights clearly will be crucial in your discussions.
We think you need these skills to ace Insight & Implementation Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience research and analytics. Use specific examples that demonstrate your ability to drive insight-led actions and your familiarity with segmentation models.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer insight and how it aligns with the organisation's mission. Mention your analytical skills and provide examples of how you've used data to influence business decisions.
Showcase Your Communication Skills: Since the role requires articulating insights to non-technical audiences, include examples in your application that demonstrate your ability to communicate complex data clearly and engagingly.
Highlight Relevant Qualifications: Ensure you mention your educational background, especially if you have a degree in applied statistics or a related field. Also, highlight any familiarity with Gen AI and its application in customer insight, as this is a key requirement.
How to prepare for a job interview at InterQuest Group
✨Showcase Your Analytical Skills
As an Insight & Implementation Lead, you'll need to demonstrate strong analytical capabilities. Prepare examples of how you've successfully analysed complex data sets in the past and how those insights led to impactful business decisions.
✨Understand Customer Insight Fundamentals
Familiarise yourself with customer experience research methodologies and segmentation models. Be ready to discuss how you can apply these concepts to enhance the organisation's understanding of its customers and drive evidence-based decision making.
✨Communicate Clearly and Engagingly
You'll be required to articulate insights to non-technical audiences. Practice explaining complex ideas in simple terms, and think about how you can make your communication engaging to ensure your message resonates with stakeholders.
✨Demonstrate Stakeholder Collaboration
This role involves working closely with various teams and stakeholders. Prepare to share experiences where you've successfully collaborated across departments, translating business challenges into actionable insights and fostering a culture of customer focus.
