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- Tasks: Lead the development and optimisation of a cutting-edge chatbot for customer support.
- Company: Join a leading financial services company known for its innovation and ambition.
- Benefits: Enjoy hybrid working, competitive salary, and generous perks for your health and wellbeing.
- Why this job: Shape the future of customer interaction while working in a collaborative Agile environment.
- Qualifications: Experience as a Product Owner with a focus on chatbots and digital platforms is essential.
- Other info: This role offers a chance to influence product strategy and drive real customer value.
The predicted salary is between 60000 - 84000 £ per year.
We currently have an exciting opportunity for a Digital Product Owner on a permanent basis, for a leading and ambitious financial services company. The role will be instrumental in developing their chatbot and chat capability. You will be working collaboratively with and as part of an Agile team and you will play a key role in maximising the value of new and existing products that support customers now and in the future. You will help to shape the vision for their chatbot and customer support and lead on building towards this vision.
The role:
- Lead on shaping approach on chatbot development and optimisation
- Lead product discovery and collaborate with the wider business on user research and customer testing to bring the voice of the customer into your squad
- Have ownership of the full product lifecycle including optimising and retiring solutions
- Manage the Product Backlog. Build, prioritise and communicate initiatives, epics, user stories & acceptance criteria
- Communicate, challenge and own the product vision and convey this to delivery teams
- Continuously review business needs, refine priorities, deliverables, and seek out opportunities and risks
- Ensure all initiatives have a clear cost-benefit case supporting any build/investment
- Set Objectives & Key Results (OKRs) for the product to measure alignment and delivery of strategic goals
- Support Business Change & Readiness activity to ensure value optimisation
What you will bring:
- An experienced Product Owner/Manager with experience in building and optimising chatbot experiences
- Experience with Amazon Connect
- A passion for improving value from Products and putting the customer at the heart of all product design/delivery
- Prior experience of optimising digital platforms and journeys (web, app, payment)
- Experience working on large Agile projects and an understanding of Scrum and DevOps
- Proficient at generating high quality documentation including user stories, use cases and flow diagrams
- The ability to confidently challenge but to also engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
- A Product Owner related certification (e.g. PSPO, CSPO) is advantageous
The successful candidate will receive a salary of between £70,000 and £80,000 plus you will receive several generous benefits to support your health, wellbeing and lifestyle.
Digital Product Owner - Chatbot employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner - Chatbot
✨Tip Number 1
Familiarise yourself with the latest trends in chatbot technology and customer support. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews about how you can contribute to our vision.
✨Tip Number 2
Network with professionals in the financial services and tech industries, especially those who have experience with chatbots. Attend relevant meetups or webinars to gain insights and make connections that could be beneficial when applying for the position.
✨Tip Number 3
Prepare to discuss your previous experiences with Agile methodologies and how you've successfully managed product backlogs. Be ready to share specific examples of how you've optimised digital platforms and improved customer journeys.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers during the interview and demonstrate how you can contribute to our mission of enhancing customer experiences through innovative products.
We think you need these skills to ace Digital Product Owner - Chatbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Product Owner, especially in chatbot development and Agile environments. Use specific examples that demonstrate your ability to optimise digital platforms and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving product value and customer-centric design. Mention your familiarity with Amazon Connect and how it relates to the role. Be sure to convey your understanding of the product lifecycle and your approach to managing a Product Backlog.
Showcase Relevant Experience: When detailing your work history, focus on projects where you led product discovery or collaborated on user research. Highlight any certifications you have, such as PSPO or CSPO, and explain how they have equipped you to succeed in this role.
Prepare for Potential Questions: Anticipate questions related to your experience with Agile methodologies and your approach to stakeholder engagement. Be ready to discuss how you would shape the vision for the chatbot and support business change initiatives.
How to prepare for a job interview at InterQuest Group
✨Showcase Your Chatbot Expertise
Make sure to highlight your experience with chatbot development and optimisation. Be prepared to discuss specific projects you've worked on, particularly those involving Amazon Connect, as this will demonstrate your relevant skills and knowledge.
✨Emphasise Agile Experience
Since the role involves working in an Agile team, be ready to talk about your previous experiences in Agile environments. Share examples of how you've contributed to product discovery and user research, and how you’ve collaborated with cross-functional teams.
✨Communicate Your Vision
Articulate your vision for the chatbot and customer support clearly. Discuss how you would approach shaping this vision and how you plan to convey it to delivery teams, ensuring alignment and collaboration throughout the process.
✨Prepare for Product Lifecycle Questions
Expect questions about managing the full product lifecycle. Be ready to explain how you prioritise initiatives, manage the product backlog, and ensure that all initiatives have a clear cost-benefit case. This will show your strategic thinking and decision-making skills.
