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For Companies At a Glance
- Tasks: Lead the development and optimization of a cutting-edge chatbot for customer support.
- Company: Join a leading financial services company with ambitious goals and a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous benefits for your health and lifestyle.
- Why this job: Shape the future of customer interaction while working in an Agile team that values innovation.
- Qualifications: Experience as a Product Owner/Manager with a focus on chatbot development and Agile methodologies.
- Other info: A Product Owner certification is a plus; be ready to inspire and influence stakeholders!
The predicted salary is between 60000 - 84000 £ per year.
Digital Product Owner – Chatbot
Glasgow – Hybrid working
We currently have an exciting opportunity for a Digital Product Owner on a permanent basis, for a leading and ambitious financial services company. The role will be instrumental in developing their chatbot and chat capability. You will be working collaboratively with and as part of an Agile team and you will play a key role in maximising the value of new and existing products that support customers now and in the future. You will help to shape the vision for their chatbot and customer support and lead on building towards this vision.
The role:
- Lead on shaping approach on chatbot development and optimisation
- Lead product discovery and collaborate with the wider business on user research and customer testing to bring the voice of the customer into your squad
- Have ownership of the full product lifecycle including optimising and retiring solutions
- Manage the Product Backlog. Build, prioritise and communicate initiatives, epics, user stories & acceptance criteria
- Communicate, challenge and own the product vision and convey this to delivery teams
- Continuously review business needs, refine priorities, deliverables, and seek out opportunities and risks
- Ensure all initiatives have a clear cost-benefit case supporting any build/investment
- Set Objectives & Key Results (OKRs) for the product to measure alignment and delivery of strategic goals
- Support Business Change & Readiness activity to ensure value optimisation
What you will bring
- An experienced Product Owner/Manager with experience in building and optimising chatbot experiences
- Experience with Amazon Connect
- A passion for improving value from Products and putting the customer at the heart of all product design/delivery
- Prior experience of optimising digital platforms and journeys (web, app, payment)
- Experience working on large Agile projects and an understanding of Scrum and DevOps
- Proficient at generating high quality documentation including user stories, use cases and flow diagrams
- The ability to confidently challenge but to also engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
- A Product Owner related certification (e.g. PSPO, CSPO) is advantageous
The successful candidate will receive a salary of between £70,000 and £80,000 plus you will receive several generous benefits to support your health, wellbeing and lifestyle.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology and Finance
Industries
Insurance, Retail, and Financial Services
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Digital Product Owner - Chatbot employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner - Chatbot
✨Tip Number 1
Familiarize yourself with the latest trends in chatbot technology and user experience design. This knowledge will help you speak confidently about how to optimize chatbot interactions during your interviews.
✨Tip Number 2
Network with professionals in the financial services and tech industries, especially those who have experience with Agile methodologies. Engaging with these individuals can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed product backlogs and prioritized initiatives in previous roles. Being able to articulate your process will demonstrate your expertise as a Product Owner.
✨Tip Number 4
Showcase your understanding of Amazon Connect and how it integrates with chatbot solutions. Highlighting this experience can set you apart from other candidates and align you closely with the job requirements.
We think you need these skills to ace Digital Product Owner - Chatbot
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Digital Product Owner position. Understand the key responsibilities and required skills, especially around chatbot development and Agile methodologies.
Tailor Your CV: Customize your CV to highlight relevant experience in product ownership, particularly with chatbots and digital platforms. Emphasize your familiarity with Amazon Connect and any Agile project experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer experiences through technology. Mention specific examples of how you've successfully managed product lifecycles and collaborated with teams.
Highlight Relevant Certifications: If you have any Product Owner certifications like PSPO or CSPO, make sure to mention them prominently in your application. This can set you apart from other candidates.
How to prepare for a job interview at InterQuest Group
✨Showcase Your Chatbot Experience
Be prepared to discuss your previous experience with chatbot development and optimization. Highlight specific projects where you successfully improved user experiences and how you utilized tools like Amazon Connect.
✨Demonstrate Agile Knowledge
Since the role involves working in an Agile environment, make sure to articulate your understanding of Agile methodologies, Scrum, and DevOps. Share examples of how you've contributed to Agile teams in the past.
✨Communicate Your Product Vision
Practice conveying a clear product vision. Be ready to explain how you would approach shaping the chatbot's development and how you would prioritize initiatives based on customer feedback and business needs.
✨Prepare for Stakeholder Engagement
Think about how you can engage and influence stakeholders effectively. Prepare examples of how you've successfully collaborated with cross-functional teams and managed expectations in previous roles.
