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- Tasks: Help passengers navigate new check-in tech at Manchester Airport.
- Company: Join a dynamic team at a revamped terminal in a bustling airport.
- Benefits: Enjoy a permanent role with a 4 on, 4 off shift pattern.
- Why this job: Be part of an exciting project that enhances passenger experiences.
- Qualifications: Looking for dedicated individuals with a passion for customer service.
- Other info: Shifts start early, perfect for early risers!
The predicted salary is between 17400 - 34800 £ per year.
Job Description Customer Care Agent Location: Manchester Airport Contract Type: Permanent Salary: £29,000 pro rata Shift Pattern: 4 days on, 4 days off (Shift starts at 3am and ends at 2pm) Project & role summary: Exciting Opportunity: Join a high-profile project at Manchester Airport, where terminal two has recently undergone a major revamp! These roles are all about assisting passengers in navigating and using the new check-in technology, ensuring their experience is seamless and efficient. The goal? To help passengers breeze through check-in and security quickly, so they can relax and enjoy the airport amenities before boarding their flights. We are seeking a dedicated Customer Care Agent to join our team at Manchester Airport. This permanent position operates on 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm. The role involves overseeing the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport. Responsibilities: Operational Oversight: Monitor Ground Handling Agent (GHA) staff to ensure proper positioning, adherence to procedures, and active promotion of automation technologies. Address any deviations from expected behaviors or processes to uphold oper…
Customer Care Professional employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professional
✨Tip Number 1
Familiarize yourself with the latest check-in technologies and self-service kiosks used at airports. Understanding how these systems work will not only help you assist passengers better but also show your enthusiasm for the role.
✨Tip Number 2
Since the role involves operational oversight, brush up on your leadership skills. Think about examples from your past experiences where you successfully managed a team or improved service standards.
✨Tip Number 3
Be prepared to discuss how you would handle challenging customer situations. Having a few scenarios in mind can demonstrate your problem-solving abilities and customer care philosophy.
✨Tip Number 4
Given the early shift start time, consider how you will manage your schedule to ensure punctuality. Showing that you have a plan for this can reflect your commitment to the role.
We think you need these skills to ace Customer Care Professional
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Professional position. Understand the responsibilities and the skills required, especially focusing on customer service and operational efficiency.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that involved operational oversight or technology assistance. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to assist passengers with new technologies. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at InterQuest Group
✨Understand the Role
Make sure you have a clear understanding of the Customer Care Professional role. Familiarize yourself with the responsibilities, especially regarding operational oversight and customer service standards at check-in facilities.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to assist customers effectively. Emphasize your problem-solving skills and how you've helped others navigate challenges.
✨Familiarize Yourself with Airport Operations
Research the basics of airport operations and the importance of efficiency in passenger check-in processes. This knowledge will demonstrate your interest in the role and the environment you'll be working in.
✨Be Ready for Shift Work
Since the position involves early morning shifts, be prepared to discuss your availability and how you manage working unconventional hours. Highlight any previous experience with shift work if applicable.
