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- Tasks: Manage collections and recoveries while mitigating risks for the company.
- Company: Join a dynamic team focused on financial success and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real impact by helping clients resolve their debts and improve their financial health.
- Qualifications: Experience in collections, strong communication skills, and negotiation prowess are essential.
- Other info: This role is perfect for those looking to develop their financial acumen in a supportive environment.
The predicted salary is between 28800 - 42000 £ per year.
As a Collections Officer/Credit Controller , you will ensure that collections and recoveries are received in a timely manner and to ensure the risks are mitigated.
Responsibilities
- Collection of the company’s arrears cases
- Corresponding by phone, email and letter to external customers and stakeholders
- Achieving set revenue targets and call quality objectives
- Negotiating settlements
- Handling each call promptly and in the correct manner, updating records accordingly
Qualifications
- Knowledge and experience of working in a collection’s role
- Excellent communication and customer service skills, confident telephone manner
- Strong negotiation skills, ability to make commercially aware decisions when dealing with arrears cases, agents and solicitors
- Good all-round collections skills dealing with cases from inception of arrears to recovery of bad debts
Seniority level
- Associate
Employment type
- Full-time
Job function
- General Business and Finance
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Credit Controller employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarize yourself with the latest trends and regulations in debt collection. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Practice your negotiation skills through role-playing scenarios. Being able to showcase your ability to handle difficult conversations can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the collections industry. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to job openings.
✨Tip Number 4
Prepare specific examples of how you've successfully managed collections in the past. Being ready to discuss your achievements will help you make a strong impression during the interview process.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections and credit control. Emphasize your communication skills, negotiation abilities, and any specific achievements in previous roles that align with the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed collections or negotiated settlements in the past, showcasing your problem-solving skills.
Highlight Relevant Skills: Clearly outline your knowledge and experience in debt collection, arrears management, and customer service. Use keywords from the job description to demonstrate that you meet the qualifications they are looking for.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at InterQuest Group
✨Show Your Collections Knowledge
Make sure to highlight your experience in collections during the interview. Be prepared to discuss specific cases where you successfully managed arrears and how you mitigated risks.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Use examples from your past experiences to showcase your confident telephone manner and customer service skills.
✨Prepare for Negotiation Scenarios
Expect to be asked about negotiation tactics. Prepare a few scenarios where you successfully negotiated settlements, emphasizing your ability to make commercially aware decisions.
✨Understand the Importance of Call Quality
Familiarize yourself with what constitutes call quality in collections. Be ready to discuss how you achieve set revenue targets while maintaining high standards in customer interactions.
