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- Tasks: Lead compliance initiatives to ensure fair customer outcomes and regulatory excellence.
- Company: Join a tech-driven insurance group focused on positive customer experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by shaping customer-centric strategies and influencing company culture.
- Qualifications: Expertise in Consumer Duty and FCA regulation, with experience in the insurance sector required.
- Other info: Collaborate with senior leaders and drive cross-functional initiatives for meaningful change.
The predicted salary is between 43200 - 72000 £ per year.
Are you a senior compliance professional passionate about delivering fair and positive customer outcomes? An established and tech-driven insurance group is seeking a Consumer Duty Lead to join their second line Compliance team. This role is pivotal in embedding Consumer Duty across the business – ensuring regulatory excellence while keeping customers at the heart of every decision. What you\’ll be doing: Leading as a subject matter expert in Consumer Duty, advising on FCA best practice and industry standards. Providing robust oversight of product governance, distribution arrangements, and pricing models to ensure value and compliance. Shaping and supporting the production of the Annual Consumer Duty Report, remediation activity, and vulnerable customer strategy. Collaborating with senior leaders to strengthen internal controls, promote cultural change, and drive customer-centric outcomes. About you: Deep expertise in Consumer Duty and FCA regulation, with hands-on experience embedding these within an insurance firm. Commercially astute, strategically minded, and passionate about delivering regulatory excellence without losing sight of the customer. Experienced in influencing senior stakeholders and leading cross-functional initiatives. Insurance sector experience essential41bf1e1f-b16b-4260-a40a-17c77a06fd15
Consumer Duty Lead employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Duty Lead
✨Tip Number 1
Familiarise yourself with the latest FCA regulations and Consumer Duty guidelines. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to regulatory excellence during discussions.
✨Tip Number 2
Network with professionals in the insurance sector who have experience in compliance roles. Engaging in conversations with them can provide valuable insights into the challenges and expectations of the Consumer Duty Lead position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully influenced senior stakeholders in previous roles. Highlighting your ability to drive cultural change and customer-centric outcomes will set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends and best practices related to product governance and pricing models. Showing that you are proactive about learning and adapting will resonate well with the hiring team at StudySmarter.
We think you need these skills to ace Consumer Duty Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Consumer Duty Lead. Familiarise yourself with FCA regulations and how they apply to customer outcomes in the insurance sector.
Tailor Your CV: Highlight your relevant experience in compliance and Consumer Duty. Use specific examples that demonstrate your expertise in embedding regulatory practices within an insurance firm.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering fair customer outcomes. Discuss how your strategic mindset and experience can contribute to the company's goals and culture.
Showcase Stakeholder Engagement: Provide examples of how you've influenced senior stakeholders and led cross-functional initiatives. This will demonstrate your ability to collaborate effectively and drive customer-centric outcomes.
How to prepare for a job interview at InterQuest Group
✨Showcase Your Expertise
Be prepared to discuss your deep knowledge of Consumer Duty and FCA regulations. Highlight specific examples from your past experience where you've successfully embedded these principles within an insurance firm.
✨Demonstrate Stakeholder Influence
Think of instances where you've influenced senior stakeholders or led cross-functional initiatives. Be ready to share how you navigated challenges and drove customer-centric outcomes in those situations.
✨Emphasise Customer Focus
Since the role is about keeping customers at the heart of decisions, prepare to discuss how you've previously ensured fair and positive customer outcomes. Use concrete examples to illustrate your commitment to customer-centricity.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think through potential challenges related to product governance or vulnerable customer strategies and how you would address them.
