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- Tasks: Support customers in arrears with empathy and clear communication while managing repayment plans.
- Company: Join a dynamic UK retail bank focused on community support and responsible finance.
- Benefits: Enjoy a flexible hybrid work model and a competitive salary up to £35,000 with great perks.
- Why this job: Make a real impact in underserved communities while working in a supportive and caring team.
- Qualifications: Experience in collections or arrears management, strong communication skills, and attention to detail required.
- Other info: Opportunity to work in a modern Central London office with a collaborative team.
The predicted salary is between 28000 - 42000 £ per year.
Collections Executive Central London (Hybrid) | Up to £35,000 benefits | Full Time – Mon–Fri, alt Saturdays Are you a customer-focused professional with a background in collections and arrears management? Do you thrive in a fast-paced, regulated environment where empathy and clear communication matter? If so, this could be the perfect opportunity for you. We’re working with a dynamic and growing UK retail bank with deep community roots and an exciting transformation journey underway. The organisation is committed to providing accessible, responsible finance and meaningful customer support – especially when it matters most. Now, they’re looking for a Collections Executive to play a vital role in managing customer relationships, particularly for those facing financial difficulty. Why You’ll Love This Role Join a forward-thinking, digitally enabled bank that’s making a real impact in underserved communities Be part of a supportive team that genuinely cares about customers and operates with warmth and integrity Enjoy a flexible hybrid model (2–3 days in a modern Central London office) What You’ll Be Doing Act as the first point of contact for customers in arrears, delivering clear, empathetic, and solutions-driven support Agree affordable and sustainable repayment plans tailored to individual customer needs Identify and support vulnerable customers, applying appropriate forbearance strategies Handle inbound/outbound calls, emails, and SMS communications related to loans and savings products Maintain accurate customer records and ensure full compliance with internal policies and regulatory requirements Liaise with internal departments to ensure seamless case handovers and customer experience Spot and escalate complex cases, recommending next steps to senior managers Support general customer service when needed – we’re a small, collaborative team What We’re Looking For Proven experience in collections, arrears, or recoveries within a financial services setting Strong communication skills with the ability to de-escalate situations and build trust Solid understanding of UK financial regulations , especially around customer vulnerability and fair treatment Excellent attention to detail and ability to work independently in a hybrid setting Comfortable using Excel and managing administrative tasks with accuracy A proactive team player with a problem-solving mindset Bonus if you have: Experience working with UK savings products Familiarity with systems like Phoenix or UK payment schemes Interested? Apply now or get in touch if you have questions about the role, working arrangements, or application process. We’d love to hear from you!41bf1e1f-b16b-4260-a40a-17c77a06fd15
Collections Executive employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Familiarise yourself with the specific financial regulations in the UK, especially those related to customer vulnerability and fair treatment. This knowledge will not only help you in interviews but also demonstrate your commitment to ethical practices in collections.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as a Collections Executive. Being able to de-escalate situations and build trust with customers is crucial, so showing that you can handle these interactions smoothly will set you apart.
✨Tip Number 3
Research the bank's community initiatives and transformation journey. Understanding their mission and values will allow you to align your answers during interviews, showcasing your genuine interest in being part of their supportive team.
✨Tip Number 4
Get comfortable with Excel and any relevant systems like Phoenix or UK payment schemes. Highlighting your proficiency in these tools during discussions can give you an edge, as it shows you're ready to hit the ground running in a hybrid work environment.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections and arrears management. Use specific examples that demonstrate your customer-focused approach and ability to handle financial difficulties.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of empathy in customer interactions. Mention your familiarity with UK financial regulations and how you can contribute to the bank's mission.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and problem-solving mindset. Provide examples of how you've successfully de-escalated situations or supported vulnerable customers in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at InterQuest Group
✨Showcase Your Customer Focus
Emphasise your experience in customer service and collections. Be ready to share specific examples of how you've successfully managed customer relationships, especially in challenging situations.
✨Demonstrate Empathy and Communication Skills
Prepare to discuss how you approach sensitive conversations with customers facing financial difficulties. Highlight your ability to listen actively and respond with empathy, as this is crucial for the role.
✨Understand Financial Regulations
Brush up on UK financial regulations related to collections and customer vulnerability. Being knowledgeable about these will show that you are serious about compliance and fair treatment of customers.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you may need to demonstrate your problem-solving skills. Think of examples where you've had to de-escalate a situation or create tailored repayment plans for customers.
