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For Companies At a Glance
- Tasks: Help customers manage their finances and negotiate payment plans.
- Company: Join a leading mortgage lender known for award-winning products.
- Benefits: Enjoy a competitive salary, annual bonus, and great perks like private medical insurance.
- Why this job: Make a real impact by supporting customers in financial distress while developing your skills.
- Qualifications: Previous experience in financial support or credit control is essential.
- Other info: Work full-time in Chatham with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Our client is a leading specialist mortgage lender who provides award-winning products. Due to expansion, they’re looking to recruit a Financial Support Specialist paying up to £30,000, plus a 12.5% annual bonus taking your total package to £33,750. This is to be based from their office in Chatham.
You will undertake all aspects of financial support activity utilizing inbound and outbound technology, confidently negotiating payment arrangements or alternative solutions for individual customer situations, to minimize bad debts.
What is expected of the Financial Support Specialist?
- Communicating effectively with customers to understand their financial situation, asking exploratory questions to ensure a thorough understanding of their circumstances to agree suitable arrangements for repayment.
- Using a variety of communication channels to ensure timely interaction with customers, predominantly via telephone, but also via email and letters.
- Ensuring a consistently high level of customer service through all communication methods, using appropriate tools and methods available.
- Making business and customer-oriented decisions on suitable next steps while ensuring there is a good customer outcome throughout the journey.
- Identifying customers that show signs of vulnerability and working within the Group’s framework to ensure suitable steps are taken.
- Updating system notes to accurately reflect the conversation with the customer.
- Developing your overall performance based on feedback shared from the Quality Assurance team regarding the quality of your call handling, case handling, and effectiveness.
What we look for in a Financial Support Specialist?
- Previous experience in either a financial support, arrears, or credit control role.
- Comfortable speaking to customers on the phone.
- Strong verbal negotiation, communication, empathy, and listening skills.
What the Financial Support Specialist will receive?
- Up to £30,000.
- Up to 12.5% annual bonus (total package £33,750).
- 28 days annual leave plus bank holidays.
- Access to Private Medical Insurance and Medical Cash Plan.
- Additional benefits such as Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase/sell schemes, Employee Perk Portals, Payroll giving, and save as you earn scheme.
Seniority level: Associate
Employment type: Full-time
Job function: Accounting/Auditing and Customer Service
Industries: Financial Services, Banking, and Insurance
Collections Executive employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Familiarise yourself with the financial services industry, particularly in areas related to mortgage lending and customer support. Understanding the common challenges customers face can help you engage more effectively during interviews.
✨Tip Number 2
Practice your verbal negotiation skills by role-playing different customer scenarios with a friend or family member. This will help you feel more confident when discussing payment arrangements and solutions during the interview.
✨Tip Number 3
Research the company’s values and customer service approach. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands their mission.
✨Tip Number 4
Prepare specific examples from your past experience that demonstrate your ability to handle difficult conversations and show empathy towards customers. This will showcase your suitability for the Financial Support Specialist role.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial support, arrears, or credit control roles. Use specific examples that demonstrate your negotiation skills and customer service abilities.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Financial Support Specialist role. Emphasise your communication skills and ability to empathise with customers, as these are crucial for the position.
Showcase Relevant Skills: In your application, clearly outline your strong verbal negotiation, communication, empathy, and listening skills. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at InterQuest Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Financial Support Specialist. Familiarise yourself with the key tasks such as negotiating payment arrangements and identifying customer vulnerabilities, as this will help you answer questions confidently.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare to demonstrate your verbal negotiation and listening skills during the interview. You might be asked to role-play a scenario, so practice articulating your thoughts clearly and empathetically.
✨Prepare for Situational Questions
Expect situational questions that assess how you would handle specific customer scenarios. Think of examples from your past experience where you successfully resolved issues or negotiated solutions, and be ready to discuss these in detail.
✨Research the Company
Take some time to research the company and its products. Understanding their values and the financial services they offer will not only impress your interviewers but also help you align your answers with their expectations.
