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- Tasks: Manage overdue accounts and maintain positive client relationships.
- Company: Join a London-based SME lender making a difference in financial services.
- Benefits: Part-time hours with flexibility, perfect for balancing studies or other commitments.
- Why this job: Gain valuable experience in collections while helping clients find solutions to their financial issues.
- Qualifications: 2 years of collections experience preferred; strong communication skills are a must.
- Other info: Ideal for those returning to work; offers a supportive and empathetic work environment.
InterQuest are supporting a London based SME lender with the search for a Collections Agent to join on a part-time basis. This will be a 20 hour week role. You will be helping to manage overdue accounts while maintaining positive relationships with our clients. What You’ll Do: Handle a portfolio of overdue accounts, proactively following up with clients to resolve payment issues. Reach out to businesses to discuss outstanding payments, providing professional, empathetic, and clear communication. Work with clients to establish fair repayment plans and ensure timely resolution. Keep accurate records of all interactions, agreements, and payments using our collections system. Address disputes and challenges, offering practical solutions to clients’ financial concerns. Work closely with internal teams to resolve complex cases and ensure compliance with relevant policies. What We’re Looking For: At least 2 years of collections experience, ideally within the financial services or lending sector (experience with SME lending is a plus). Excellent verbal and written communication skills, with an ability to engage and empathize with clients. Proficiency in Microsoft Office and experience using collections software or CRM systems. This role is ideal for someone returning to work following a break and requires flexibility.
Collections Agent- Part- Time (20 Hours p/w) employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent- Part- Time (20 Hours p/w)
✨Tip Number 1
Make sure to highlight your previous collections experience during the interview. Be ready to share specific examples of how you've successfully managed overdue accounts and resolved payment issues in the past.
✨Tip Number 2
Demonstrate your communication skills by practicing empathetic responses. Role-play common scenarios you might encounter as a Collections Agent, focusing on how to maintain positive relationships with clients while addressing their financial concerns.
✨Tip Number 3
Familiarize yourself with the collections software or CRM systems commonly used in the industry. If you have experience with specific tools, be prepared to discuss how you've utilized them to keep accurate records and manage client interactions.
✨Tip Number 4
Show your flexibility and willingness to adapt by discussing any relevant experiences where you had to adjust your approach to meet client needs. This will demonstrate that you're a good fit for a part-time role that requires adaptability.
We think you need these skills to ace Collections Agent- Part- Time (20 Hours p/w)
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your relevant collections experience, especially within the financial services or lending sector. Emphasize any specific achievements or skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and empathy. Mention your experience in managing overdue accounts and how you can contribute to maintaining positive client relationships.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with collections software or CRM systems. This will demonstrate your readiness for the role.
Show Flexibility: Since the role requires flexibility, mention your availability and willingness to adapt to the part-time schedule. This shows that you are a good fit for the company's needs.
How to prepare for a job interview at InterQuest Group
✨Show Your Empathy
As a Collections Agent, your ability to empathize with clients is crucial. Prepare examples from your past experience where you successfully resolved payment issues while maintaining a positive relationship with the client.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might want to role-play common scenarios you could encounter in the job to showcase your communication style.
✨Familiarize Yourself with Collections Software
Make sure you are comfortable discussing your experience with collections software or CRM systems. If you have used specific tools in the past, be ready to explain how they helped you manage overdue accounts effectively.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle disputes or challenges with clients. Think of practical solutions you've implemented before and be prepared to discuss how you can apply those strategies in this new role.
