Account Manager, Health & Life Sciences Communications in London

Location: London, London, United Kingdom

Remote Type: Hybrid

Time Type: Full time

Agency: FleishmanHillard

Job Function: Communications and PR

Job Subfunction: Public Relations

Why FleishmanHillard?

We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions at the Cannes International Festival of Creativity in previous years. We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Do let us know if you need any adjustments made during the interview process.

Role overview

This role supports high-profile, global pharmaceutical and health technology companies across oncology, neuroscience and obesity. You’ll play a key role in delivering excellent client service, shaping strategic communications recommendations, leading projects, and supporting teams to deliver high-quality programmes. Scopes vary but will include earned media strategy and activation, social-first storytelling, influencer strategy and engagement, internal communications, issues management and content creation across a variety of channels in service of a range of external and internal audiences.

Key areas of responsibility include:

• Client partnership: Be a trusted client partner taking accountability for day-to-day management of your account, having oversight of ongoing projects and the resources required to deliver these to time and on budget. Liaise with senior colleagues as needed to ensure oversight, counsel and reviews are provided when needed with optimal transparency and built into timelines. Anticipate clients’ needs and gather information proactively and in a timely manner to share with account team/clients. Develop first draft communications materials to a high standard such as media materials, social media content, slide decks and web copy. Proficiently prepares and reviews key materials and client correspondence, and contributes to more complex materials such as plans and new business proposals. Liaise with specialist teams such as digital, earned media and studio to build strong internal relationships and deliver seamless client service across disciplines and deliverable types. Support story mining across accounts, helping client teams identify credible media opportunities from complex scientific, corporate, technological or patient-focused material. Oversee routine account financials such as budget reconciliations, invoicing and supplier management.
• Growth & operational excellence: Actively identify organic growth opportunities and support new business pitch opportunities with a growth mindset in liaison with senior colleagues. Actively grow an internal network at FH and Omnicom more broadly to explore areas of interest, services that clients may need and to identify opportunities for personal growth. Actively seek out external perspectives, developments and thought leadership opportunities to build knowledge of healthcare communications and bring insights to colleagues and clients. Contribute to the management of client budgets, overseeing budget development, tracking, billing and communications. Stay abreast of regulatory environment and ensure compliance in all deliverables (e.g., EFPIA, ABPI, FDA, etc.).
• Talent development: Champion and mentor junior team members, providing clear guidance, feedback, and support. Contribute to a positive team culture that embraces diversity, equitable and inclusive, where every team member feels a sense of belonging. Role model team values around respect, curiosity and courage, while embracing challenge, staying hungry to learn and creating opportunity.

About you

Previous experience supporting health/pharma clients, ideally within an agency environment. Strong understanding of pharmaceutical/biotech industry, regulatory environment, and key audiences. Earned media expertise is preferred, whether in press material development, journalist liaison and/or advising clients on the most effective earned media approach for their news moment, whether that’s a clinical data readout, regulatory milestone or other corporate announcement. Ability to create content to a high standard across a range of communications materials including for example press releases, social posts, internal communications, presentation slides for internal stakeholder use. Experience or interest in digital communications activities is preferred, including social media strategy and content, influencer partnerships and closed HCP platform programmes. Strong attention to detail and excellent project management skills. Comfortable managing multiple workstreams and competing priorities. Right to work in the UK and able to work in our London Bankside office at least 3 days per week.

What we offer:

• A warm and friendly team with a fantastic portfolio of global and UK clients.
• A truly global network, the opportunity to be part of multi-market campaigns, regularly working with colleagues across the globe.
• Global mobility, a programme of short-term or permanent exchange opportunities, particularly in EMEA or the US.
• A strengths-based L&D framework with an in-house coach and development opportunities for career defining work.
• Flexibility. We’ve fully embraced hybrid and flexible working. We have a great office and human contact remains an important element of our culture.
• Work-life balance, we all work hard but having a life outside work matters to all of us, and we support each other to achieve it.
• Culture Club – from office manicures, nutritionists, inhouse massage and acupressure sessions, to Yoga on the roof terrace, quizzes, boot camps, exhibits and summer and Christmas get-togethers.
• Opportunities to join our Business Resource Groups (global and local).
• A Career Guardian Scheme for underrepresented talent and mentorship opportunities.
• Pro-bono comms, volunteer opportunities and personal charity matching.
• 30 days of holiday plus a day off on your birthday (or that of your child), plus all days between Christmas and New Year and a buy-back scheme for those who want more.
• 6-12 week sabbaticals!
• BUPA medical cover – including 24/7 virtual GP, funded eye tests, fertility, and menopause support.
• Permanent Health Insurance.
• Employee Assistance Programme (EAP).
• Generous Pension contributions, personal finance clinics and Life Assurance.
• Discounted gym membership and FHeel Well reimbursement.
• Cycle2Work scheme and season ticket loans.
• Generous parental leave and emergency childcare provision.
• Passion Project Grants – funding for your passions outside of work.
• Retail, dinner or spa vouchers for key milestones.
• Omnicom employee discounts across a variety of high-street retail, travel and entertainment venues.

We treat your data in the strictest confidence. For further information our Data & Privacy policy is located on our website. To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.