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- Tasks: Lead a team and manage our InterpretersLive! service with a focus on client relationships.
- Company: Established company with 25 years in the industry, known for its supportive culture.
- Benefits: Competitive salary, flexible work options, health schemes, and team events.
- Other info: Enjoy a vibrant workplace with opportunities for training and volunteering.
- Why this job: Make a real impact while supporting clients and interpreters in a dynamic environment.
- Qualifications: Experience in operations, strong communication skills, and problem-solving abilities.
The predicted salary is between 30000 - 35000 £ per year.
This role is to manage a small team and our InterpretersLive! service.
Responsibilities
- Develop a solid, trusting and professional relationship with our video clients and Interpreters.
- Provide technical and other support to Interpreters and clients.
- Organise resources to deliver our on‑demand service effectively and efficiently.
- Experience in reporting software and informative client MI reporting.
- Client and contract management.
- Respond in a timely manner to requests for support from various simultaneous communication channels.
- Review and report service utilisation to plan for resource requirements.
- Understand and meet the diverse needs of our clients and Interpreters.
- Oversee platform development relationships/roadmap.
- Implementation and set up of InterpretersLive! clients.
Qualifications
- Previous experience in an operational role.
- Willingness to be office based in Redditch.
- British Sign Language skills (Preferred/not mandatory).
- Understanding of the platform to provide customer and interpreter support.
- Excellent communication skills whilst maintaining professional boundaries.
- Able to multitask, prioritise and manage time/team efficiently.
- Team player.
- Strong problem solving capabilities.
- Experience of Power BI and Excel.
- Resilience in fast paced environment.
- Strong leadership and management skills.
Eligibility
- Applicants must be UK residents and have permission to work in the UK.
- In addition, you are required to hold or undertake a DBS check for roles within Sign Solutions.
Salary & Benefits
- Salary dependent on experience £30,000 - £35,000.
- 37.5 hour week Monday - Friday.
- Work from home Monday and Fridays.
- Attendance bonus.
- Health and wellbeing schemes.
- Worcestershire Works Well health and wellbeing level 1 accreditation.
- Policies to include Mental Health, Menopause and more.
- Access to mental health specialist support.
- Birthday celebrations and gifts.
- Employee Assistance Programme.
- Discounts and perks platform.
- Team events.
- Training.
- 1 paid volunteering day per year.
- Occupational Sick Pay (OSP) and (SSP).
- Work for an established company with 25 years in the industry.
- Supportive and flexible employer.
- Real Living Wage Employer.
- Work for a Disability confident leader.
Operations Manager InterpretersLive in Redditch employer: InterpretersLive
Contact Detail:
InterpretersLive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager InterpretersLive in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your experience aligns with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of challenges you've faced and how you tackled them. This will demonstrate your resilience and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Manager InterpretersLive in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your previous operational experience and any relevant software knowledge, like Power BI and Excel, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at InterpretersLive. Share specific examples of how you've managed teams or improved services in the past.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us see how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at InterpretersLive
✨Know Your Stuff
Make sure you understand the InterpretersLive! service inside out. Familiarise yourself with the platform, its features, and how it supports both clients and interpreters. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain professional boundaries while fostering a positive work environment.
✨Be Ready for Technical Questions
Since the role involves providing technical support, brush up on your knowledge of reporting software like Power BI and Excel. Be prepared to discuss how you've used these tools in previous roles to manage client information and report on service utilisation effectively.
✨Demonstrate Your Problem-Solving Skills
In a fast-paced environment, being able to think on your feet is crucial. Prepare to share specific examples of challenges you've faced in previous operational roles and how you tackled them. This will showcase your resilience and ability to multitask under pressure.