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- Tasks: Lead a dynamic team and manage our InterpretersLive! service with efficiency.
- Company: Join a forward-thinking company dedicated to communication accessibility.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Fast-paced role with a focus on teamwork and leadership development.
- Why this job: Make a real difference in the lives of clients and interpreters every day.
- Qualifications: Experience in operations, strong communication skills, and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
This role is to manage a small team and our InterpretersLive! service.
Responsibilities
- Develop a solid, trusting and professional relationship with our video clients and Interpreters.
- Provide technical and other support to Interpreters and clients.
- Organise resources to deliver our on‑demand service effectively and efficiently.
- Experience in reporting software and informative client MI reporting.
- Client and contract management.
- Respond in a timely manner to requests for support from various simultaneous communication channels.
- Review and report service utilisation to plan for resource requirements.
- Understand and meet the diverse needs of our clients and Interpreters.
- Oversee platform development relationships/roadmap.
- Implementation and set up of InterpretersLive! clients.
Qualifications
- Previous experience in an operational role.
- Willingness to be office based in Redditch.
- British Sign Language skills (Preferred/not mandatory).
- Understanding of the platform to provide customer and interpreter support.
- Excellent communication skills whilst maintaining professional boundaries.
- Able to multitask, prioritise and manage time/team efficiently.
- Team player.
- Strong problem solving capabilities.
- Experience of Power BI and Excel.
- Resilience in fast paced environment.
- Strong leadership and management skills.
Eligibility
Applicants must be UK residents and have permission to work in the UK. In addition, you are required to hold or undertake a DBS check for roles within Sign Solutions.
Operations Manager InterpretersLive employer: InterpretersLive
Contact Detail:
InterpretersLive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager InterpretersLive
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Operations Manager role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company and its services. Understand how InterpretersLive! operates and think about how you can contribute to their success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an Operations Manager, you'll need to convey information clearly and professionally. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Manager InterpretersLive
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous operational experience in your application. We want to see how you've managed teams and resources effectively, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how you connect your skills with what we’re looking for at InterpretersLive!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at InterpretersLive
✨Know Your Stuff
Make sure you understand the InterpretersLive! service inside out. Familiarise yourself with the platform, its features, and how it supports both clients and interpreters. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain professional boundaries while fostering a collaborative environment.
✨Be Ready for Technical Questions
Since the role involves providing technical support, brush up on your knowledge of reporting software like Power BI and Excel. Be prepared to discuss how you've used these tools in previous roles to manage resources or report on service utilisation effectively.
✨Practice Multitasking Scenarios
Given the fast-paced nature of the job, think of examples where you've had to juggle multiple tasks or priorities. During the interview, you might be asked how you would handle simultaneous requests from clients and interpreters, so having a clear strategy will impress your interviewers.