At a Glance
- Tasks: Provide hands-on IT support and manage end-user requests onsite.
- Company: Join a dynamic team in Ashford, focused on innovative IT solutions.
- Benefits: Earn £16-£18 per hour with flexible part-time hours.
- Other info: This role is temporary, perfect for students seeking practical experience.
- Why this job: Gain valuable experience in IT while working collaboratively in a supportive environment.
- Qualifications: Knowledge of ITIL principles and troubleshooting skills required.
Our client is seeking an Onsite IT Support Engineer on a long-term temporary basis, working 3 full days per week. The Onsite IT Support Engineer will handle incidents and requests, which can only be carried out onsite. The Support Engineer offers onsite support and management of the end-user workplace and serves as hands-and-eyes for their IT colleagues, who provide a mixture of onsite and remote support. The Support Engineer will handle the processing and follow-up of the incidents and requests that are logged, done in the existing ITSM tooling, and according to predetermined processes and procedures.
Teamwork
- Customer-oriented and customer-friendly communication.
Communication
- Proactively communicate with colleagues.
- Have the courage to challenge any information if you are unsure of accuracy.
Strategic
- Adhere to all Company and Group internal and external deadlines.
- Work with the IT Manager to implement innovative processes and solutions to maximise department/company efficiencies.
Analytical
- Be proactive and take ownership of your responsibilities.
- Excellent attention to detail.
Responsibilities & Expertise
- Hands-on support at the end-user's workplace, both in an office environment and at a location in your production buildings, also for cases with a resolution time of more than 15 minutes.
- Execution and support of IMACD (Installation, Move, Add, Change and Disposal) requests and standard changes, which are requested via standard processes and a possible order portal.
- Implementation and support of migrations and project work, where in bulk systems have to be moved, renewed or adjusted (for example a migration from Windows 7 laptops to version Windows 10).
- Hands-and-eyes for colleagues in the IT department, who manage the IT systems remotely.
- Managing your stock of end-user hardware and other workplace-related supplies.
Please note that this list is not exhaustive and will be subject to workload at the time.
Compliance
- Personally comply with all policies, procedures and risk assessments relevant to the role and responsibilities.
- Ensure that all tasks are completed in an accurate and timely manner.
Qualifications and Experience
- Applicable knowledge of the ITIL principles.
- Knowledge of managing your Active Directory in terms of user and computer objects.
- Troubleshooting of Windows, Microsoft Office, network.
- Troubleshooting in the field of end-user hardware, printers, IT-controlled production components.
- Consultancy in the field of hardware and mobile devices (Android/iOS).
- Deployment of end-user hardware via SCCM, Intune or other tooling.
We ask that all applicants already have Right to Work UK documentation in place and on file. We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion. Interpersonnel is an equal opportunities employer.
IT Support Engineer in Ashford employer: Interpersonnel UK Ltd
As an IT Support Engineer based in Ashford, you will join a dynamic team that values teamwork and proactive communication, ensuring a supportive work environment. The company offers competitive pay, flexible part-time hours, and opportunities for professional growth through hands-on experience with innovative IT solutions. With a commitment to employee development and a customer-centric culture, this role provides a meaningful opportunity to make a real impact in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Ashford
✨Tip Number 1
Familiarise yourself with ITIL principles, as they are crucial for the role. Understanding these frameworks will not only help you in your day-to-day tasks but also demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with Windows and Microsoft Office. Being able to quickly resolve common issues will set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Make sure you understand how to manage Active Directory effectively. This knowledge is essential for handling user and computer objects, which is a key part of the job.
✨Tip Number 4
Demonstrate your customer service skills during any interactions. Since this role involves direct support to end-users, showcasing your ability to communicate clearly and empathetically will make a strong impression.
We think you need these skills to ace IT Support Engineer in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the IT Support Engineer role. Focus on your hands-on support experience, knowledge of ITIL principles, and any troubleshooting expertise you have.
Craft a Strong Cover Letter:Write a cover letter that showcases your customer-oriented approach and teamwork skills. Mention specific examples of how you've successfully handled incidents or requests in previous roles.
Highlight Technical Skills:In your application, emphasise your technical skills such as managing Active Directory, troubleshooting Windows and Microsoft Office, and deploying end-user hardware. This will demonstrate your capability for the role.
Follow Application Instructions:Ensure you follow all application instructions carefully. Submit your application through our website, and double-check that all required documents are included and formatted correctly.
How to prepare for a job interview at Interpersonnel UK Ltd
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge, especially around ITIL principles, Active Directory management, and troubleshooting Windows and Microsoft Office. Bring examples of past experiences where you've successfully resolved issues.
✨Demonstrate Customer-Focused Communication
Since the role requires customer-friendly communication, practice how you would explain technical issues to non-technical users. Highlight your ability to listen and respond to user needs effectively.
✨Emphasise Teamwork and Collaboration
The position involves working closely with colleagues in the IT department. Be ready to share examples of how you've collaborated with others in previous roles and how you can contribute to a team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would handle specific incidents or requests, particularly those that require onsite support.
