At a Glance
- Tasks: Manage group bookings, negotiate rates, and prepare itineraries for clients.
- Company: Dynamic travel agency expanding its European team.
- Benefits: 28 days annual leave, flexible remote work, and a vibrant office environment.
- Other info: Office-based role in London with opportunities for growth.
- Why this job: Join a passionate team and help create unforgettable travel experiences.
- Qualifications: Fluency in Italian or Spanish and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Interopa are looking to expand our European team with candidates who are fluent speakers of either Italian or Spanish to join our Groups Bookings Reservations Department. Candidates must be native in one of the above languages and must be able to demonstrate fluency both written and spoken, as you will write daily professional emails to our clients.
Location: The role is 100% office based, London Paddington, Hyde Park, W2 3HA.
Hours: Monday to Friday, 09:00 to 18:00. 4 days a week in the office, 1 day from home remote.
Holidays: 20 days holiday plus 8 bank holidays, a total of 28 days annual leave a full year.
Key responsibilities:
- Dealing with group requests on a daily basis
- Invoicing and calling various suppliers, such as accommodation, transport, restaurants and events, to negotiate the rates and availability for each enquiry
- Following up to confirm the group with clients
- Preparing itineraries and tour programmes
- Booking restaurants, entrance fees, coaches, guides and similar
- Preparing invoices
- Handling the rooming list
- Preparing vouchers
- Keeping contact with agencies and suppliers
Reservations Agent employer: INTEROPA HOLIDAYS
Interopa is an exceptional employer that values linguistic diversity and offers a vibrant work culture in the heart of London Paddington. With a focus on employee growth, we provide comprehensive training and support, ensuring our team members thrive in their roles while enjoying a generous holiday package of 28 days annually. Join us for a rewarding career where your language skills are celebrated and your contributions make a real impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like INTEROPA HOLIDAYS who are looking for fresh talent for roles like Reservations Agent.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like INTEROPA HOLIDAYS and give you a leg up for your Reservations Agent application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Reservations Agent openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Reservations Agent role at INTEROPA HOLIDAYS.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Reservations Agent position at INTEROPA HOLIDAYS.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of INTEROPA HOLIDAYS.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to INTEROPA HOLIDAYS's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Reservations Agent.
How to prepare for a job interview at INTEROPA HOLIDAYS
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at INTEROPA HOLIDAYS.
