At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Vibrant London hostel with a friendly atmosphere.
- Benefits: £350/month, free accommodation, meals, and laundry facilities.
- Other info: Flexible shifts, great for students seeking work experience during their studies.
- Why this job: Gain hands-on experience in hospitality while enjoying a lively work environment.
- Qualifications: Fluent in English and a passion for customer service.
As a Main Receptionist you'll learn e.g.: processing bookings, checking guests in/out, taking payments, dealing with guest queries etc. After your training and once you start working as a main receptionist we pay £350 per month.
For the Main Receptionist role, after the first 2-3 weeks of training you would start on a receptionist role working on a 2-week repeating rota as follows:
- Week 1: 3 shifts as the main receptionist (7am-7pm or 7pm-7am) & 2 shifts as a support receptionist (8am-3pm or 3pm-10pm).
- Week 2: 4 shifts as the main receptionist (7am-7pm or 7pm-7am) & 1 shift as a support receptionist (8am-3pm or 3pm-10pm).
Each week you would do 5 shifts in total and have 2 days off. That cycle repeats every 2 weeks.
Responsibilities
- Greeting guests and dealing with their queries
- Checking in guests
- Taking payments
- Processing bookings
- Actively managing prices as demand changes intra-day
- Banking days takings
- Providing management with timely feedback
- Making recommendations for hostel and reception improvement
- Working with colleagues to ensure rooms are correctly prioritised for cleaning staff
- Checking and correcting any room/bed availability errors
Pay & Benefits
We pay, and we provide accommodation in a staff dorm, use of laundry facilities (to wash and dry your clothes and bed linen), free breakfast and free dinner (which you'd help cook once per week!), and of course wifi. There is also free food available at any time to e.g. cook lunch/snacks. This includes basic food stashes such as bread, milk, pasta, rice etc.
The minimum employment period is 3 months but you can stay up to one year.
Qualifications
- Fully fluent in English
- A “people person” i.e. comfortable dealing with people and capable of making our guests comfortable and happy too
- All applicants must be undertaking a higher education course and, before the course ends, must be required, as part of that course, to attend a period of work experience not exceeding one year.
Main Receptionist (London Hostel) employer: Internwise
Join our vibrant London hostel as a Main Receptionist, where you'll not only gain valuable experience in hospitality but also enjoy a supportive work culture that prioritises employee well-being. With benefits like free accommodation, meals, and a friendly team environment, we foster personal growth and development while ensuring you have a rewarding and enjoyable work experience in the heart of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Main Receptionist (London Hostel)
✨Tip Number 1
Get to know the hostel vibe! Before your interview, pop by and chat with current staff or guests. This will help you understand the atmosphere and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Main Receptionist, you'll be dealing with all sorts of guests. Role-play common scenarios with friends to boost your confidence and prepare for those tricky questions during the interview.
✨Tip Number 3
Show off your flexibility! The job involves a rotating schedule, so highlight any past experiences where you've adapted to changing situations. This will demonstrate that you're ready to tackle the challenges of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen on joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Main Receptionist (London Hostel)
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share why you love working with people – it’s all about making our guests feel welcome!
Tailor Your Application:Make sure to customise your application for the Main Receptionist role. Highlight any relevant experience you have with bookings, guest queries, or managing payments. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Internwise
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Main Receptionist. Familiarise yourself with tasks like processing bookings, checking guests in and out, and handling queries. This will show your potential employer that you're genuinely interested and prepared for the role.
✨Show Off Your People Skills
As a Main Receptionist, you'll be dealing with guests all day. Practice how you would greet someone and handle their questions. Think about examples from your past experiences where you've made someone feel welcome or resolved an issue effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like a guest complaint or a booking error. Prepare some scenarios in advance and think through your responses. This will help you demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the hostel or the team. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you. For example, ask about the team dynamics or how they handle busy periods.
