At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Vibrant London hostel with a friendly atmosphere.
- Benefits: £350/month, free accommodation, meals, and laundry facilities.
- Other info: Flexible shifts, dynamic work environment, and opportunities for personal growth.
- Why this job: Gain hands-on experience in hospitality while making guests feel at home.
- Qualifications: Fluent in English and studying a higher education course.
As a Main Receptionist you'll learn e.g.: processing bookings, checking guests in/out, taking payments, dealing with guest queries etc. After your training and once you start working as a main receptionist we pay £350 per month.
For the Main Receptionist role, after the first 2-3 weeks of training you would start on a receptionist role working on a 2-week repeating rota as follows:
- Week 1: 3 shifts as the main receptionist (7am-7pm or 7pm-7am) & 2 shifts as a support receptionist (8am-3pm or 3pm-10pm).
- Week 2: 4 shifts as the main receptionist (7am-7pm or 7pm-7am) & 1 shift as a support receptionist (8am-3pm or 3pm-10pm).
Each week you would do 5 shifts in total and have 2 days off. That cycle repeats every 2 weeks.
Responsibilities
- Greeting guests and dealing with their queries
- Checking in guests
- Taking payments
- Processing bookings
- Actively managing prices as demand changes intra-day
- Banking days takings
- Providing management with timely feedback
- Making recommendations for hostel and reception improvement
- Working with colleagues to ensure rooms are correctly prioritised for cleaning staff
- Checking and correcting any room/bed availability errors
Pay & Benefits
We pay, and we provide accommodation in a staff dorm, use of laundry facilities (to wash and dry your clothes and bed linen), free breakfast and free dinner (which you'd help cook once per week!), and of course wifi. There is also free food available at any time to e.g. cook lunch/snacks. This includes basic food stashes such as bread, milk, pasta, rice etc.
The minimum employment period is 3 months but you can stay up to one year.
Qualifications
- Fully fluent in English
- A “people person” i.e. comfortable dealing with people and capable of making our guests comfortable and happy too
- All applicants must be undertaking a higher education course and, before the course ends, must be required, as part of that course, to attend a period of work experience not exceeding one year.
Main Receptionist (London Hostel) employer: Internwise
Join our vibrant London hostel as a Main Receptionist, where you'll not only gain valuable experience in hospitality but also enjoy a supportive work culture that prioritises employee well-being. With benefits like free accommodation, meals, and a friendly team environment, we foster personal growth and development while ensuring you have a rewarding and enjoyable work experience in one of the world's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Main Receptionist (London Hostel)
✨Tip Number 1
Get to know the hostel vibe! Before your interview, pop by and chat with current staff or guests. This will help you understand the atmosphere and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Main Receptionist, you'll be dealing with all sorts of guests. Role-play common scenarios with friends to boost your confidence and prepare for those tricky questions during the interview.
✨Tip Number 3
Show off your flexibility! Highlight your ability to adapt to different shifts and work well under pressure. Mention any past experiences where you've successfully juggled multiple tasks or dealt with unexpected situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at the hostel. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Main Receptionist (London Hostel)
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share why you love working with people – it’s all about making our guests feel welcome!
Tailor Your Application:Make sure to customise your application for the Main Receptionist role. Highlight any relevant experience you have with bookings, guest queries, or managing payments. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Internwise
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Main Receptionist involves. Familiarise yourself with tasks like processing bookings and checking guests in/out. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Main Receptionist, you'll be dealing with guests all day long. During the interview, highlight your experience in customer service or any situations where you've successfully handled queries. Use examples to demonstrate how you can make guests feel comfortable and happy.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult guest or managing a booking error. Think about how you would approach these scenarios and be prepared to discuss your thought process. This shows your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how they handle busy periods. This not only shows your interest but also helps you gauge if the hostel is the right fit for you.
