At a Glance
- Tasks: Be the go-to person for guest inquiries and ensure their stay is top-notch.
- Company: Join a vibrant team in the hospitality industry, focused on guest satisfaction.
- Benefits: Earn £1000 plus travel perks while gaining valuable experience.
- Other info: Dynamic role with opportunities for growth in the hospitality sector.
- Why this job: Make a real difference in guests' experiences and enhance your customer service skills.
- Qualifications: Previous customer service experience and excellent communication skills are a must.
The predicted salary is between 12000 - 12000 £ per year.
Location: Chigwell/Romford
Salary: £1000 + Travel
Responsibilities:
- Address day-to-day traveller and guest inquiries received by the guest services team as the main point of contact for the business traveller.
- Handle client accommodation requests efficiently.
- Coordinate with serviced apartment properties and relevant stakeholders to meet guest requests promptly and to high standards.
- Manage any changes to stays – such as cancellations and extensions.
- Follow operational protocols to complete administrative tasks accurately and efficiently.
- Address and resolve any issues or complaints raised by guests to ensure satisfaction.
- Undertake any additional tasks as required by the management team.
- Suggest process improvements and implement best practice.
Desirable skills, qualities, and experience:
- At least six months of prior experience in a customer/guest services position.
- Strong business acumen.
- Outstanding communication capabilities.
- Self‑driven with a focus on achieving results.
- Thorough attention to detail.
- Proficient problem‑solving skills.
- Task prioritisation and adjusting approach as needed.
- Guest services experience: 1 year (preferred).
- Hospitality experience: 1 year (preferred).
Requirements:
- Valid work visa for the UK.
- Excellent communication skills.
- Valid UK Driving Licence preferable.
- The successful candidate must pass a background verification.
Guest Relations and Reservations Agent in London employer: Internwise
Join our dynamic team as a Guest Relations and Reservations Agent in Chigwell/Romford, where we pride ourselves on fostering a supportive work culture that values employee growth and development. With competitive salary packages, including travel allowances, and a commitment to excellence in guest services, we offer a rewarding environment for those passionate about hospitality. Our focus on teamwork and continuous improvement ensures that every team member has the opportunity to contribute meaningfully and advance their career within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations and Reservations Agent in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Relations and Reservations Agent role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role requires outstanding communication capabilities, consider doing mock interviews with friends or family. This will help you articulate your experience and show off your problem-solving skills when it counts.
✨Tip Number 3
Showcase your attention to detail! When you get the chance to interview, be ready to discuss specific examples of how you've handled guest inquiries or resolved complaints in the past. This will demonstrate your ability to meet high standards and manage changes effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Guest Relations and Reservations Agent. Plus, it shows you're genuinely interested in joining our team, which is always a bonus!
We think you need these skills to ace Guest Relations and Reservations Agent in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and guest relations. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Guest Relations and Reservations Agent position. Share specific examples of how you've handled guest inquiries or resolved issues in the past.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. We love candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Internwise
✨Know Your Stuff
Before the interview, make sure you understand the role of a Guest Relations and Reservations Agent. Familiarise yourself with common guest inquiries and how to handle them. This will show that you're proactive and ready to tackle the job head-on.
✨Showcase Your Communication Skills
Since outstanding communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved guest issues in the past. This will demonstrate your ability to connect with clients and manage their expectations.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've successfully solved problems or improved processes in previous roles. Be ready to discuss these during the interview, as it will illustrate your self-driven nature and focus on achieving results.
✨Be Ready to Discuss Your Experience
With at least six months of customer service experience required, be prepared to talk about your background in detail. Highlight any relevant hospitality experience and how it has shaped your approach to guest relations. This will help the interviewers see how you fit into their team.
