At a Glance
- Tasks: Manage customer relationships and deliver exceptional service in a fast-paced environment.
- Company: Join Secret Spa, a leading luxury mobile beauty and wellness app.
- Benefits: Flexible work, social events, free treatments, and gym access.
- Other info: Exciting opportunities for growth and progression in a collaborative culture.
- Why this job: Be part of a growing startup and make a real impact on customer experiences.
- Qualifications: Experience in customer support, great communication skills, and a passion for beauty.
The predicted salary is between 21000 - 23000 £ per year.
Secret Spa is a leading luxury mobile beauty and wellness app covering London, Manchester and Brighton. We bring five-star treatments to the comfort of our client's homes and work with some exciting brands and partners including L'Oréal, RIXO, Charlotte Simone & OPI on photoshoots and bespoke events. Secret Spa has become a trailblazer in the industry offering personal care services to our ever-growing customer community. Our Client Concierge team is expanding, and we are seeking a passionate, enthusiastic and diligent individual who thrives in a fast-paced environment.
As a Client Concierge Executive, you will be the expert in managing customer relationships and maintaining a positive brand image at every point of contact.
Requirements- Resolving customer queries via phone, email and live chat whilst applying critical thinking to handle specific issues with confidence and going the extra mile to deliver exceptional customer service.
- Matching and rescheduling bookings, as well as promptly responding to general enquiries.
- Liaising with our network of beauty professionals to arrange and oversee customer bookings, including bespoke and group booking requests.
- Dealing with PR & marketing requests for our celebrity/influencer and VIP clients.
- Following standard procedures of escalation for unresolved issues and formal complaints.
- Being the voice for our customers by passing their feedback onto the relevant team around product, treatments and overall booking experience.
- Assisting with ad-hoc tasks and administrative duties, including updating logs with relevant information.
- Being proactive in learning about treatments & product to better assist our customers.
- Experience in a Customer Success, Support and/or Sales role.
- Friendly, engaging and clear communication, both written and spoken.
- Passionate about building client relationships and acquiring 'customers for life'.
- Solution driven mindset and being proactive in resolving all customer enquiries to improve their experience.
- Ability to prioritise tasks and queries, depending on level of urgency.
- A team player, with great work ethic and exceptional time management skills.
- Flexible to work evenings & weekends.
- Experience in using Zendesk.
- Passion for all things beauty.
- Be part of a rapidly growing start up, with ample opportunity for growth and progression.
- Collaborative company culture with exciting social events.
- A flexible working environment.
- Account credit to book treatments (£600 per annum).
- Opportunity to attend exclusive industry events such as the National TV Awards, LFW and Capital Radio Summertime and Jingle Bell Balls.
- Be a model for our trade tests (free beauty treatments!).
- Free Breakfast and quality coffee provided.
- Free Gym onsite.
- Exciting co-working environment with a number of exciting start-ups on site.
- START: ASAP
- Starting salary – 21k per annum
- 23k after passing probation
- 3 days in the office / 2 working remotely
Client Concierge Executive in London employer: Internwise
Secret Spa is an exceptional employer, offering a vibrant and collaborative work culture that thrives on passion and enthusiasm for beauty and wellness. As a Client Concierge Executive, you will enjoy flexible working arrangements, ample growth opportunities within a rapidly expanding start-up, and unique perks such as account credits for treatments and access to exclusive industry events. Join us in delivering five-star service while being part of a supportive team that values your contributions and fosters personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Concierge Executive in London
✨Tip Number 1
Get to know the company inside out! Research Secret Spa, their services, and their brand partners. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of the customer, being friendly and clear is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you went the extra mile to resolve an issue. This will demonstrate your proactive mindset and ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Secret Spa.
We think you need these skills to ace Client Concierge Executive in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for beauty and customer service shine through. We love seeing candidates who are genuinely excited about the role and our brand!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in customer support or sales. We want to see how your skills match what we're looking for in a Client Concierge Executive.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Internwise
✨Know the Brand Inside Out
Before your interview, take some time to research Secret Spa and its offerings. Familiarise yourself with their luxury services, partnerships, and unique selling points. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your problem-solving skills and how you’ve handled challenging situations. This is crucial for a role that revolves around managing customer relationships.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice responding to common customer queries or complaints. This will demonstrate your communication skills and ability to think on your feet, which are essential for a Client Concierge Executive.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Secret Spa is the right fit for you. Plus, it’s a great way to engage with your interviewers!
