At a Glance
- Tasks: Be the go-to person for guest inquiries and ensure their stay is top-notch.
- Company: Join a vibrant team in the hospitality industry, based in Chigwell/Romford.
- Benefits: Earn £1000 plus travel perks while gaining valuable experience.
- Other info: Dynamic role with opportunities for growth in the hospitality sector.
- Why this job: Make a real difference in guests' experiences and enhance your customer service skills.
- Qualifications: Previous customer service experience and excellent communication skills are a must.
The predicted salary is between 12000 - 15000 £ per year.
Location: Chigwell/Romford
Salary: £1000 + Travel
Responsibilities
- Address day-to-day traveller and guest inquiries received by the guest services team as the main point of contact for the business traveller.
- Handle client accommodation requests efficiently.
- Coordinate with serviced apartment properties and relevant stakeholders to meet guest requests promptly and to high standards.
- Manage any changes to stays – such as cancellations and extensions.
- Follow operational protocols to complete administrative tasks accurately and efficiently.
- Address and resolve any issues or complaints raised by guests to ensure satisfaction.
- Undertake any additional tasks as required by the management team.
- Suggest process improvements and implement best practice.
Desirable skills, qualities, and experience
- At least six months of prior experience in a customer/guest services position.
- Strong business acumen.
- Outstanding communication capabilities.
- Self‑driven with a focus on achieving results.
- Thorough attention to detail.
- Proficient problem‑solving skills.
- Task prioritisation and adjusting approach as needed.
- Guest services experience: 1 year (preferred).
- Hospitality experience: 1 year (preferred).
Requirements
- Valid work visa for the UK.
- Excellent communication skills.
- Valid UK Driving Licence preferable.
- The successful candidate must pass a background verification.
Guest Relations and Reservations Agent employer: Internwise
Join our dynamic team as a Guest Relations and Reservations Agent in Chigwell/Romford, where we pride ourselves on fostering a supportive work culture that values employee growth and development. With competitive salary packages, opportunities for professional advancement, and a commitment to excellence in guest services, we ensure that our employees are equipped with the skills and resources they need to thrive in their roles. Experience the unique advantage of working in a vibrant location that offers both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations and Reservations Agent
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in guest relations. You never know who might have a lead on a job or can give you insider tips on landing that perfect role.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with guests, make sure you can articulate your thoughts clearly and confidently. Role-play common scenarios with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've handled guest complaints or tricky situations in the past. This will demonstrate your ability to think on your feet and keep guests happy.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Guest Relations and Reservations Agent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Relations and Reservations Agent role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since outstanding communication is key for this role, don’t shy away from showcasing your abilities. Use clear and concise language in your application, and consider including examples of how you've effectively handled guest inquiries or complaints in the past.
Be Detail-Oriented:Attention to detail is crucial in guest services. Double-check your application for any typos or errors before submitting it. We appreciate candidates who take the time to ensure their application is polished and professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Internwise
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its services. Research their guest relations approach and think about how your experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
As a Guest Relations and Reservations Agent, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled guest inquiries or resolved complaints.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific situations, like a last-minute cancellation or a guest complaint. Prepare some scenarios in advance where you successfully solved problems, highlighting your attention to detail and ability to prioritise tasks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to guest satisfaction, or any recent changes in their operations. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
