At a Glance
- Tasks: Welcome guests, support practitioners, and manage the wellness studio and retail area.
- Company: Join Spinboxx, a vibrant personal training studio in Kensington.
- Benefits: Flexible hours, friendly environment, and opportunities to grow in health and wellness.
- Other info: Dynamic role with a focus on community and excellent communication skills.
- Why this job: Be part of a team that promotes wellbeing and customer satisfaction every day.
- Qualifications: Experience in customer service or retail, with a passion for health and wellness.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a friendly Front of House team member to join Spinboxx, ideally with previous experience in customer-facing roles, front of house and sales, and a passion for wellbeing, to manage our front desk, wellness studio and small retail on a daily basis. Spinboxx Ltd is a private by appointment only personal training studio based in Kensington.
Responsibilities:
- Greet and welcome guests as soon as they arrive at the space
- Support the practitioners with any queries in the studio or with equipment
- Ensure classes are set up for practitioners before they teach and taken down after
- Ensure high levels of customer satisfaction through excellent sales service of our health products
- Ascertain customer’s needs and wants
- Accurately describe service features and benefits
- Follow all company’s policies and procedures
- Answer, screen and forward incoming phone calls
- Ensure reception, entry and retail area is tidy and presentable
- Provide basic and accurate information in-person and via phone/email
- Maintain space security by following safety procedures and controlling access via the reception desk
Qualifications:
- Preferred experience in Health & Wellness
- Preferred working experience in retail sales / Front of House or similar role
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Solid communication and interpersonal skills
- Customer service focus
- Friendly, helpful, confident and engaging personality
- Basic administration skills
- Proficiency in Mac
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Multitasking and time-management skills, with the ability to prioritise tasks
- Customer service and community attitude
Front of House Assistant employer: Internwise
At Spinboxx, we pride ourselves on fostering a warm and welcoming environment where our Front of House team members can thrive. Located in the heart of Kensington, we offer flexible working hours, a strong focus on employee wellbeing, and opportunities for personal growth within the health and wellness sector. Join us to be part of a supportive community that values customer service excellence and promotes a healthy lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Spinboxx's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face at the front desk and how you'd handle them. Being able to demonstrate your problem-solving abilities will impress the interviewers.
✨Tip Number 3
Dress the part! Since this role is all about making a great first impression, make sure you look professional and approachable. A friendly appearance can go a long way in customer service roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and engaging personality shine through. We want to see the real you, so don’t be afraid to show your passion for customer service and wellbeing!
Tailor Your Experience:Make sure to highlight any previous experience in customer-facing roles or sales. We love seeing how your background aligns with what we do at Spinboxx, so be specific about your relevant skills and experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Front of House Assistant role. We can’t wait to hear from you!
How to prepare for a job interview at Internwise
✨Know the Company
Before your interview, take some time to research Spinboxx. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to meet a customer's needs.
✨Prepare for Role-Specific Questions
Anticipate questions related to front of house duties, such as managing the reception area or handling customer queries. Practise your responses to demonstrate your understanding of the responsibilities and how you can excel in them.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since Spinboxx focuses on wellness, consider wearing something that reflects a healthy lifestyle while still looking polished.
