At a Glance
- Tasks: Manage client accounts, ensuring satisfaction and driving revenue growth through upselling.
- Company: Join a dynamic team at chilliapple, where innovation meets collaboration.
- Benefits: Gain exposure to various industries and learn from senior stakeholders.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Develop your skills in a supportive environment while making a real impact on client success.
- Qualifications: Studying Business Management, Marketing, or similar; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Senior Account Manager and working within the Account Management team, the Account Executive will have responsibility for a portfolio of chilliapple clients, and the retention and growth of their revenues. You will work closely with all departments to ensure that each customer receives the highest standards of service and client satisfaction in order to foster longstanding relationships.
Key responsibilities:
- Account Management of existing clients, handling ongoing requests within their support and maintenance packages, and upselling additional work and services to maximise revenue
- Working with the rest of the team to understand clients’ requirements, ask appropriate questions, and come up with the right solutions to meet their needs
- Organising and attending regular client meetings to review progress and discuss future work
- You should position yourself as a ‘sustaining resource’ in the eyes of your clients – a member of their own team – by consistently demonstrating exceptional communication skills and a proactive nature
- Deliver account updates in weekly meetings, identifying blockers to overcome, and opportunities for further sales and revenue growth
- QA and testing of web and mobile project updates
- Writing case studies and attaining positive reviews from your clients on Google and Trustpilot
- Contributing to chilliapple’s overall marketing efforts, including attending networking events and exhibitions, and writing content for blogs and PR releases
Key traits required:
- Outstanding verbal and written communication skills
- Exceptional attention to detail
- An analytical mind and enthusiasm for problem solving
- Open and honest
- Able to demonstrate empathy towards clients
- Well organised with an ability to prioritise tasks
- A real desire to learn new skills
- A team player with a strong work ethic
What’s in it for you?
The sheer variety within our client base, and their unique requirements, will expose you to a range of different industries. You’ll pick up comprehensive technical knowledge within the first few months, and will benefit from an accelerated learning curve. Your experiences with one client will enable you to be more consultative with the next, and the rest of the Account Management team will be on hand to offer support whenever it’s needed.
You’ll also be exposed to every department of the business. There’s no rigid corporate hierarchy so you’ll be learning directly from senior stakeholders. You’ll learn about marketing and product, sales and negotiations, revenue forecasting and budgeting, operations management and much more.
Qualifications
Key skills, qualifications & experience:
- Studying a degree in Business Management, Marketing, Digital Media or similar
- Experience in a customer-centric role, either over the phone or face-to-face
- Strong business writing skills and ability to produce high quality documents
- Able to demonstrate strong commercial awareness
- Experience in a revenue generating role is advantageous
- Proficient in the use of the Microsoft Office suite
- Some knowledge of the design and development process for websites or mobile applications is a distinct advantage
Strategic Account Growth Executive in Edenbridge employer: Internwise
Chilliapple is an exceptional employer that fosters a dynamic and collaborative work culture, where every team member is valued and encouraged to grow. As a Strategic Account Growth Executive, you will benefit from exposure to diverse industries, hands-on learning from senior stakeholders, and opportunities for professional development in various business areas. With a focus on client satisfaction and teamwork, you'll find a rewarding environment that prioritises your success and offers a clear path for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Growth Executive in Edenbridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! When you get the chance to meet with potential employers, bring along examples of your work or case studies that highlight your achievements. This will help you stand out and demonstrate your value right away.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land a role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Strategic Account Growth Executive in Edenbridge
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about client relationships, make sure your written application highlights your outstanding communication skills. Use clear and concise language to demonstrate how you can effectively convey ideas and solutions.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Strategic Account Growth Executive role. Mention your experience in customer-centric roles and how it aligns with what we’re looking for.
Highlight Your Problem-Solving Skills:We love a good problem solver! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you have the analytical mind and enthusiasm for problem-solving that we value.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Internwise
✨Know Your Clients
Before the interview, research chilliapple and its client base. Understand their industries, challenges, and how the company supports them. This will help you demonstrate your knowledge and show that you're genuinely interested in helping clients grow.
✨Showcase Your Communication Skills
Since outstanding communication is key for this role, prepare examples of how you've effectively communicated with clients in the past. Think about times when you resolved issues or upsold services, and be ready to discuss these experiences during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've tackled challenges or identified opportunities for growth. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, client expectations, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
