At a Glance
- Tasks: Help customers with software queries and provide top-notch support via chat, phone, or email.
- Company: Leading UK Independent SaaS HR solutions provider with a focus on people.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Fast-growing company with a commitment to continuous improvement and customer success.
- Why this job: Join a dynamic team and make a real difference in customer experiences every day.
- Qualifications: Passion for software and strong communication skills; experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Are you a People Person? At Access we have a great People Solution bringing together Human Resources, Payroll, Learning and Development and Compliance. We are the Leading UK Independent SaaS HR solutions provider in the UK and Ireland, supporting over 14,000 customer organisations. If you have a passion for software and want to really be a people person, this is just the opportunity for you.
Every day is different, but you will:
- Help our customers with questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones (SLA’s).
- Provide high-level customer service via chat, telephone or email.
- Promote the online Access Customer Success Portal, including helping customers register.
- Write, edit, and revise our customer Knowledge Base articles.
- Take initiative and support continuous improvement of our customers' experience by proactively identifying case trends, researching potential challenges and creating solutions.
- Also proactively identify any risks to service and the consequences to Access. You will drive and escalate mitigation.
- Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives.
If you have industry experience or are just keen to help support our customers in the People Sector, then come and join the best in class, fast-growing Software house.
Application Support Analyst in East Leake employer: Internwise
At Access, we pride ourselves on being a leading independent SaaS HR solutions provider, offering a vibrant work culture that values collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment where every team member can thrive. Located in the heart of the UK, we provide a unique chance to be part of a dynamic team dedicated to enhancing customer experiences while enjoying a fulfilling career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in East Leake
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they support their customers. We want you to show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your customer service skills! Since this role is all about helping others, we suggest you brush up on your communication techniques. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Application Support Analyst in East Leake
Some tips for your application 🫡
Show Your People Skills:Make sure to highlight your people skills in your application. We want to see how you connect with customers and resolve their queries, so share examples of your past experiences where you've excelled in customer service.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities mentioned in the job description. We love seeing candidates who take the initiative to align their skills with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid fluff and get straight to the point about your qualifications and experiences that make you a great fit for the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised!
How to prepare for a job interview at Internwise
✨Know Your Stuff
Make sure you understand the software and services offered by Access. Familiarise yourself with their HR solutions, customer service standards, and the role of an Application Support Analyst. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your People Skills
Since this role is all about being a people person, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved customer experiences, as these stories will resonate well with the interviewers.
✨Be Proactive
Demonstrate your ability to identify trends and potential challenges. Come prepared with ideas on how you could improve customer support processes or enhance the Knowledge Base. This shows that you're not just reactive but also proactive in your approach to problem-solving.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your enthusiasm for the position but also helps you gauge if the company is the right fit for you.
