At a Glance
- Tasks: Support customers and gather insights to enhance their experience with our tech platform.
- Company: Join HubScape, a dynamic startup focused on sustainable environments.
- Benefits: Flexible hybrid work, exposure to all startup areas, and a fun team culture.
- Other info: Diversity and inclusion are core values; everyone is welcome here.
- Why this job: Make a real impact in customer success while learning from industry experts.
- Qualifications: Customer-focused, proactive, and excellent communication skills required.
The predicted salary is between 20000 - 30000 £ per year.
At a well-funded early-stage tech platform in the environmental space, this role is the chance to work with a small entrepreneurial team and gain exposure to all elements of a technology startup, especially user research, customer support and product. It is a customer facing role and will involve understanding and supporting our customers to give them the best possible experience, as well as sharing back customer insight to the product and design team.
At HubScape our mission is to power sustainable environments by leveraging technology for smart collaboration. We are building a multi-sided tech platform and marketplace for micro businesses who create and maintain sustainable environments, and the organisations they serve. Our platform reduces costs, enables growth, makes it easier to do business and drives more sustainable choices to create safer and more sustainable environments.
We are a group of serial entrepreneurs and industry/professional experts who want to deliver positive environmental change. Our culture is one of openness, trust, and positivity. And of course, we want to work with the best people.
Our values- We are diverse, inclusive and psychologically safe
- We work smart and have fun
- We look after ourselves and each other
- We make mistakes, own them, and try again
- We create real value for our customers
- Working closely with an agile and talented product and design team
- Conducting research with our customers to understand how we can support them
- Responding to inbound customer questions or support issues
- Supporting pieces of user or market research to support product decisions
- Exposure to all areas of a small technology startup on their growth journey
- A highly flexible work environment - we currently work a mix of home and office (hybrid)
- A hardworking, open, positive, and fun work environment
- Being customer focused and passionate about helping customers
- Being self-driven and proactive
- Willingness to support across support, product, design, QA
- Excellent communication skills and empathy
Diversity and inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We value and actively seek out a diverse range of talent and ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Unfortunately, at this time we are unable to support applications that require visa sponsorship.
Customer Success Associate employer: Internwise
At HubScape, we pride ourselves on being an exceptional employer, offering a unique opportunity to work within a dynamic and entrepreneurial team dedicated to driving positive environmental change. Our culture fosters openness, trust, and inclusivity, ensuring that every employee feels valued and empowered to contribute to our mission. With a flexible hybrid work environment and a strong focus on personal and professional growth, we provide the perfect setting for those looking to make a meaningful impact in the tech space while enjoying a supportive and fun workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Internwise for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Internwise know you’re keen to grow alongside their team.
How to prepare for a job interview at Internwise
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Internwise.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
