At a Glance
- Tasks: Support customers and gather insights to enhance their experience with our tech platform.
- Company: Join HubScape, a startup dedicated to creating sustainable environments through technology.
- Benefits: Flexible hybrid work environment and exposure to all aspects of a growing tech startup.
- Other info: Diverse and inclusive culture where everyone can thrive and be themselves.
- Why this job: Be part of a passionate team driving positive environmental change while developing your skills.
- Qualifications: Customer-focused, proactive, and excellent communication skills are essential.
The predicted salary is between 20000 - 30000 £ per year.
At a well-funded early-stage tech platform in the environmental space, this role is the chance to work with a small entrepreneurial team and gain exposure to all elements of a technology startup, especially user research, customer support and product. It is a customer facing role and will involve understanding and supporting our customers to give them the best possible experience, as well as sharing back customer insight to the product and design team.
Who are HubScape? At HubScape our mission is to power sustainable environments by leveraging technology for smart collaboration. We are building a multi-sided tech platform and marketplace for micro businesses who create and maintain sustainable environments, and the organisations they serve. Our platform reduces costs, enables growth, makes it easier to do business and drives more sustainable choices to create safer and more sustainable environments.
Meet the team. We are a group of serial entrepreneurs and industry/professional experts who want to deliver positive environmental change. Our culture is one of openness, trust, and positivity. And of course, we want to work with the best people.
Our values
- We are diverse, inclusive and psychologically safe
- We work smart and have fun
- We look after ourselves and each other
- We make mistakes, own them, and try again
- We create real value for our customers
What will you be doing?
- Working closely with an agile and talented product and design team
- Conducting research with our customers to understand how we can support them
- Responding to inbound customer questions or support issues
- Supporting pieces of user or market research to support product decisions
What we offer?
- Exposure to all areas of a small technology startup on their growth journey
- A highly flexible work environment - we currently work a mix of home and office (hybrid)
- A hardworking, open, positive, and fun work environment
What makes you right for this role?
- Being customer focused and passionate about helping customers
- Being self-driven and proactive
- Willingness to support across support, product, design, QA
- Excellent communication skills and empathy
Diversity and inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We value and actively seek out a diverse range of talent and ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Unfortunately, at this time we are unable to support applications that require visa sponsorship.
Customer Success Associate employer: Internwise
HubScape is an exceptional employer for those looking to make a meaningful impact in the environmental tech space. With a strong focus on employee growth, our culture promotes openness, trust, and collaboration, allowing you to thrive in a flexible hybrid work environment. Join us to gain invaluable experience in a dynamic startup while contributing to sustainable solutions that benefit both our customers and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Get to know the company inside out! Research HubScape's mission and values, and think about how your skills align with their goals. This will help you stand out in conversations and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success roles. Think about scenarios where you've helped customers or solved problems, and be ready to share those stories!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on being part of the HubScape team!
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success and sustainability shine through. We want to see that you genuinely care about helping customers and making a positive impact!
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the role. Highlight any relevant experience in customer support or user research, as this will catch our eye!
Be Yourself:We value diversity and authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspective and experiences that make you a great fit for our team!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Internwise
✨Know the Company Inside Out
Before your interview, take some time to research HubScape and its mission. Understand their focus on sustainable environments and how they leverage technology. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Focus
As a Customer Success Associate, being customer-focused is key. Prepare examples from your past experiences where you've gone above and beyond to help customers. Highlight your communication skills and empathy, as these are crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about potential challenges customers might face and how you would address them. This will demonstrate your proactive approach and problem-solving skills.
✨Emphasise Team Collaboration
Since you'll be working closely with product and design teams, be prepared to discuss your experience in collaborative environments. Share instances where you contributed to team success and how you value diverse perspectives in achieving common goals.
