At a Glance
- Tasks: Deliver exceptional concierge services and travel advice to our clients.
- Company: Join a dynamic team at Oliver's Travels, a leader in luxury travel.
- Benefits: Enjoy a competitive salary, flexible working options, and a vibrant work culture.
- Other info: Work from home flexibility with opportunities for career growth.
- Why this job: Be the go-to person for clients seeking unforgettable travel experiences.
- Qualifications: Outstanding people skills and a passion for luxury travel are essential.
The predicted salary is between 25000 - 30000 £ per year.
Typical duties include:
- Execute concierge and leisure related requests for our clients.
- Provide travel advice and promote the Oliver's Travels brand.
- Develop and grow our network of contacts and suppliers, and negotiate commissions.
- Source products and services online to meet client's expectations.
- Provide feedback and proactively contribute to team performance.
- Liaise with the marketing team to update our client database with new product offerings.
- Provide a high level of customer service in an empathetic and understanding manner.
Requirements
- An insatiable appetite for impeccable customer service.
- Outstanding people skills and an impressive client focus to build lasting relationships with partners and customers.
- Strong communication skills that allow you to inform, help and advise customers clearly and in a manner that makes clients feel loved.
- A high standard of both written and spoken English is essential.
- To be organized and efficient and have an ability to work well under pressure quickly and accurately in a fast‑paced environment.
- A passion for boutique and luxury travel.
Working hours are 9am-6pm at our offices; however, we are currently WFH due to Covid. Availability to work full time 5 days a week.
Concierge employer: Internwise
At Oliver's Travels, we pride ourselves on being an exceptional employer that values impeccable customer service and fosters a collaborative work culture. Our team enjoys a supportive environment with opportunities for professional growth, all while working in the vibrant setting of our offices. With a focus on boutique and luxury travel, employees can expect to engage with a network of passionate professionals and clients, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Reach out to your contacts in the travel and hospitality industry. We all know that who you know can sometimes be just as important as what you know, so don’t be shy about making connections.
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your passion for customer service shine through. We want to see how you can make clients feel loved and valued.
✨Tip Number 3
Be proactive! If you hear about a new product or service that could benefit the company, bring it up during your conversations. This shows that you’re not just interested in the job, but also in contributing to the team’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond for clients in the past, so share some examples that showcase your people skills and ability to build lasting relationships.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Concierge role. Mention your passion for boutique and luxury travel, and how you can contribute to promoting the Oliver's Travels brand.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate strong communication skills, so make sure your written English is polished and professional. Avoid jargon and focus on making your points easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to join the team!
How to prepare for a job interview at Internwise
✨Know Your Stuff
Before the interview, make sure you research Oliver's Travels and their offerings. Familiarise yourself with their brand values and the types of services they provide. This will help you demonstrate your passion for boutique and luxury travel, which is crucial for the Concierge role.
✨Show Off Your People Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you went above and beyond for a client. This will showcase your impressive client focus and ability to build lasting relationships, which are key for this position.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since strong communication skills are essential, consider doing mock interviews with a friend or family member. Focus on how you can inform, help, and advise clients in a way that makes them feel valued and understood.
✨Stay Organised and Calm
Given the fast-paced environment, think of ways to demonstrate your organisational skills. You might want to share strategies you use to manage multiple tasks efficiently. Also, be ready to discuss how you handle pressure, as this will show your potential employer that you can thrive in a busy setting.
