At a Glance
- Tasks: Deliver exceptional concierge services and travel advice to our clients.
- Company: Join a dynamic team at Oliver's Travels, a leader in luxury travel.
- Benefits: Enjoy competitive pay, flexible working conditions, and a supportive team environment.
- Other info: Work from home options available; perfect for those who thrive in fast-paced settings.
- Why this job: Be the go-to person for clients seeking unforgettable travel experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Typical duties include:
- Execute concierge and leisure related requests for our clients, in addition you are expected to provide travel advice and promote the Oliver's Travels brand.
- Develop and grow our network of contacts and suppliers, and negotiate commissions.
- Source products and services online to meet client's expectations.
- Provide feedback and proactively contribute to team performance.
- Liaise with the marketing team to update our client database with new product offerings.
- Provide a high level of customer service in an empathetic and understanding manner.
Requirements
- An insatiable appetite for impeccable customer service.
- Outstanding people skills and an impressive client focus to build lasting relationships with partners and customers.
- Strong communication skills that allow you to inform, help and advise customers clearly and in a manner that makes clients feel loved.
- A high standard of both written and spoken English is essential.
- To be organized and efficient and have an ability to work well under pressure quickly and accurately in a fast‑paced environment.
- A passion for boutique and luxury travel.
- Working hours are 9am-6pm at our offices; however, we are currently WFH due to Covid.
- Availability to work full time 5 days a week.
Concierge employer: Internwise
At Oliver's Travels, we pride ourselves on being an exceptional employer that values impeccable customer service and fosters a supportive work culture. Our team enjoys a collaborative environment where personal growth is encouraged through ongoing training and development opportunities, all while working in the vibrant setting of our offices. With a focus on boutique and luxury travel, employees benefit from a network of industry contacts and the chance to make meaningful connections with clients, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Reach out to people in the travel and hospitality industry, attend events, and connect on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your people skills and how you’ve gone above and beyond for clients in the past.
✨Tip Number 3
Research is key! Know Oliver's Travels inside out before your interview. Familiarise yourself with their offerings and think about how you can contribute to their brand. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. Plus, it shows you’re polite and professional!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond for clients in the past, so share some examples that showcase your people skills and client focus.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Concierge role. Mention your passion for boutique and luxury travel, and how you can contribute to the Oliver's Travels brand.
Be Clear and Concise:When writing your application, keep it clear and to the point. Strong communication skills are key, so make sure your written English is polished and professional. Avoid jargon and ensure your message is easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Internwise
✨Know Your Stuff
Before the interview, make sure you research Oliver's Travels and their offerings. Familiarise yourself with their brand values and the types of services they provide. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a concierge, outstanding people skills are crucial. Prepare examples from your past experiences where you've successfully built relationships or provided exceptional customer service. Be ready to demonstrate how you can make clients feel valued and understood.
✨Be Organised and Efficient
During the interview, highlight your organisational skills. You might be asked how you handle multiple requests under pressure, so think of specific instances where you managed tasks effectively. This will reassure them that you can thrive in a fast-paced environment.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. You could even do a mock interview with a friend to refine your responses. Remember, it’s not just about what you say, but how you say it!
