At a Glance
- Tasks: Manage customer relationships and deliver exceptional service in a fast-paced environment.
- Company: Join Secret Spa, a leading luxury mobile beauty and wellness app.
- Benefits: Flexible work, industry events, free treatments, and a vibrant company culture.
- Other info: Exciting opportunities for growth and progression in a collaborative environment.
- Why this job: Be part of a growing start-up and make a real impact on customer experiences.
- Qualifications: Experience in customer support, great communication skills, and a passion for beauty.
The predicted salary is between 21000 - 23000 £ per year.
Secret Spa is a leading luxury mobile beauty and wellness app covering London, Manchester and Brighton. We bring five-star treatments to the comfort of our client's homes and work with some exciting brands and partners including L’Oréal, RIXO, Charlotte Simone & OPI on photoshoots and bespoke events. Secret Spa has become a trailblazer in the industry offering personal care services to our ever-growing customer community. Our Client Concierge team is expanding, and we are seeking a passionate, enthusiastic and diligent individual who thrives in a fast-paced environment. As a Client Concierge Executive, you will be the expert in managing customer relationships and maintaining a positive brand image at every point of contact.
Requirements
- Resolving customer queries via phone, email and live chat whilst applying critical thinking to handle specific issues with confidence and going the extra mile to deliver exceptional customer service.
- Matching and rescheduling bookings, as well as promptly responding to general enquiries.
- Liaising with our network of beauty professionals to arrange and oversee customer bookings, including bespoke and group booking requests.
- Dealing with PR & marketing requests for our celebrity/influencer and VIP clients.
- Following standard procedures of escalation for unresolved issues and formal complaints.
- Being the voice for our customers by passing their feedback onto the relevant team around product, treatments and overall booking experience.
- Assisting with ad-hoc tasks and administrative duties, including updating logs with relevant information.
- Being proactive in learning about treatments & product to better assist our customers.
About You
- Experience in a Customer Success, Support and/or Sales role.
- Friendly, engaging and clear communication, both written and spoken.
- Passionate about building client relationships and acquiring ‘customers for life’.
- Solution driven mindset and being proactive in resolving all customer enquiries to improve their experience.
- Ability to prioritise tasks and queries, depending on level of urgency.
- A team player, with great work ethic and exceptional time management skills.
- Flexible to work evenings & weekends.
- Experience in using Zendesk.
- Passion for all things beauty.
Benefits
- Be part of a rapidly growing start up, with ample opportunity for growth and progression.
- Collaborative company culture with exciting social events.
- A flexible working environment.
- Account credit to book treatments (£600 per annum).
- Opportunity to attend exclusive industry events such as the National TV Awards, LFW and Capital Radio Summertime and Jingle Bell Balls.
- Be a model for our trade tests (free beauty treatments!).
- Free Breakfast and quality coffee provided.
- Free Gym onsite.
- Exciting co-working environment with a number of exciting start-ups on site.
Details
- START: ASAP
- Starting salary – 21k per annum
- 23k after passing probation
- 3 days in the office / 2 working remotely
Client Concierge Executive employer: Internwise
Secret Spa is an exceptional employer that offers a vibrant and collaborative work culture, perfect for those passionate about beauty and customer service. With flexible working arrangements, opportunities for professional growth, and unique perks like industry event access and free treatments, employees thrive in a supportive environment that values their contributions. Join us in redefining luxury wellness services while enjoying a fulfilling career in a rapidly growing start-up.
StudySmarter Expert Advice🤫
We think this is how you could land Client Concierge Executive
✨Tip Number 1
Get to know the company inside out! Research Secret Spa, their services, and their brand partners. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Concierge Executive, you'll need to engage with customers effectively. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Secret Spa family!
We think you need these skills to ace Client Concierge Executive
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for beauty and wellness! In your application, share why you love the industry and how you connect with our mission at Secret Spa. A genuine passion can really make you stand out.
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Concierge Executive role. Highlight your experience in customer service and any relevant skills that match what we're looking for. We want to see how you fit into our team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Internwise
✨Know the Brand Inside Out
Before your interview, take some time to research Secret Spa and its offerings. Familiarise yourself with their luxury services, partnerships, and the overall brand ethos. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
As a Client Concierge Executive, exceptional customer service is key. Prepare examples from your past experiences where you resolved customer queries or went the extra mile. Highlight your solution-driven mindset and how you’ve built lasting client relationships.
✨Demonstrate Your Communication Style
Since the role requires clear communication, practice articulating your thoughts clearly and engagingly. Whether it’s through mock interviews or speaking with friends, ensure you can convey your ideas effectively, both in writing and verbally.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your critical thinking and problem-solving abilities. Think of potential customer issues you might encounter and how you would handle them. This will demonstrate your proactive approach and readiness for the fast-paced environment.
