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- Tasks: Lead a dynamic team in delivering exceptional travel management services.
- Company: Join ALTOUR, a global leader in corporate travel management.
- Benefits: Enjoy healthcare, dental care, and performance-based bonuses.
- Why this job: Make a real impact in a collaborative and innovative environment.
- Qualifications: Experience in team management and knowledge of travel industry essentials.
- Other info: Be part of a culture that empowers growth and embraces innovation.
The predicted salary is between 36000 - 60000 £ per year.
At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognised leader in corporate travel management. Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
Responsibilities:
- Reporting to the Director of Operations UK, manage your team within the UK Operations department and work closely with the associated Account Management team.
- Maintain effective consultant productivity levels within the teams.
- Monitor consultant’s workload and ensure telephone and email service standards are maintained.
- Ensure all revenue opportunities are explored, and ancillaries are offered through the consultant scorecard process.
- Proactively identify and correct potential process and service gaps, research and resolve client concerns and consultant errors in a timely manner.
- Ensure corporate negotiated air, car and hotel rates are loaded into Sabre; input and maintain company and client profiles in Sabre.
- Responsible for the recruitment, onboarding and induction of Operations staff with the support of HR and Learning and Development.
- Conduct regular formal and informal reviews with Team Leaders and operations staff.
- Identify training and development opportunities for your Team Leader and operations staff, create and deliver solutions to address these opportunities.
- Monitor overall efficiency, timekeeping, sickness, absence and conduct of operations staff.
- Log and promptly action all customer complaints according to ISO procedures.
- Report areas of concern to the Director of Operations or Account Manager as appropriate.
- Ensure a flow of communication and information is maintained across all departments.
- Support account management efforts by participating in client meetings as requested.
- Coordinate operational aspects by bringing in new business in conjunction with the sales and implementation teams.
Qualifications:
- Proven experience of managing teams that comprise both home and office-based employees.
- Strong time management skills.
- Knowledgeable on a GDS, Sabre ideally.
- Excellent communication skills.
- Prior work experience in the travel industry.
- Knowledge of Microsoft products, including Outlook, Word and Excel.
- Excellent working knowledge of flight, rail, hotel and car reservations.
Our benefit offerings include healthcare, dental care, health assured (EAP), life insurance and Perkbox. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer.
Senior Operations Manager employer: Internova
Contact Detail:
Internova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Senior Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ALTOUR and its culture. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams and improved productivity in previous roles. Highlighting your hands-on approach will resonate well with ALTOUR's collaborative environment.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the ALTOUR team. Let's get you that dream job!
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience, especially in travel operations, and any relevant achievements that showcase your ability to lead a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Operations Manager role. Share specific examples of how you've managed teams and improved service standards in previous positions, and don’t forget to express your passion for the travel industry!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the position and our company culture!
How to prepare for a job interview at Internova
✨Know Your Stuff
Make sure you brush up on your knowledge of flight, rail, hotel, and car reservations. Being able to discuss these topics confidently will show that you understand the core of the operations role at ALTOUR.
✨Show Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past, especially in a hybrid work environment. Highlight your experience in monitoring productivity and maintaining service standards, as this is crucial for the Senior Operations Manager position.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since excellent communication skills are a must-have for this role, consider doing mock interviews with friends or family to refine your delivery.
✨Be Proactive About Problem-Solving
Think of specific instances where you've identified and resolved process gaps or client concerns. Being able to demonstrate your proactive approach to problem-solving will resonate well with the interviewers at ALTOUR.
