At a Glance
- Tasks: Manage and improve global Meetings & Events programmes while collaborating with diverse teams.
- Company: Join ALTOUR, a leader in corporate travel management with a vibrant culture.
- Benefits: Enjoy competitive pay, 25 days leave, health care, and a bonus programme.
- Other info: Hybrid work options available; thrive in a supportive and inclusive environment.
- Why this job: Make an impact in a dynamic role that connects people and drives innovation.
- Qualifications: 7-10 years in Meetings & Events operations with strong analytical skills.
The predicted salary is between 60000 - 70000 £ per year.
At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group. Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.
Responsibilities
- Support the successful delivery, governance, adoption, and continuous improvement of a global clients Meetings & Events programme.
- Act as a central point of coordination between internal stakeholders, meeting planners, programme leadership, and suppliers.
- Ensure adherence to programme policies, operating procedures, technology platforms, and data governance requirements.
- Oversee programme administration, user support, training, reporting, compliance monitoring, stakeholder engagement, and continuous improvement initiatives across multiple regions.
Meetings & Events Programme Support & Governance
- Support the day-to-day administration and operation of the global Meetings & Events programme.
- Partner with programme leadership and key stakeholders to ensure successful programme execution and adoption.
- Support governance activities, stakeholder engagement, issue resolution, and escalation management.
- Assist with programme communications and change initiatives.
- Support implementation and enhancement of Meetings & Events operating processes and standards.
M&E Technology Administration & User Support
- Provide first-line support to meeting requestors, meeting planners, and programme stakeholders.
- Administer and support Meetings & Events technology platforms, including Cvent and future approved solutions.
- Assist users with Meeting Request Form (MRF) submissions, platform navigation, and system utilisation.
- Troubleshoot system issues and coordinate escalation to technical teams where required.
- Maintain user access, system configurations, and platform documentation.
Training & Change Management
- Deliver onboarding and training programmes for stakeholders, meeting planners, and end users.
- Develop and maintain training materials, process documentation, user guides, and best practice resources.
- Support programme adoption and change management initiatives.
- Promote awareness and understanding of programme requirements, processes, and tools.
Compliance Monitoring & Policy Support
- Monitor adherence to Meetings & Events policies, corporate requirements, and approved operating procedures.
- Track compliance with preferred supplier programmes and approved sourcing processes.
- Identify, document, and escalate policy exceptions and non-compliance trends.
- Support governance reviews and compliance reporting activities.
Supplier Programme Management
- Promote adoption of preferred suppliers and approved sourcing channels.
- Monitor supplier utilisation, performance and compliance trends.
- Identify opportunities to increase programme adoption and supplier optimisation.
- Support supplier performance reviews and reporting.
Data Management, Reporting & Analytics
- Ensure accurate data capture and data integrity within Meetings & Events technology platforms.
- Produce operational, management, compliance, and adoption reports.
- Provide analysis of programme performance and identify trends, risks, and improvement opportunities.
- Support KPI tracking and programme performance measurement.
- Provide recommendations to improve programme effectiveness and user adoption.
Key Deliverables
- End-user support services.
- Training sessions and onboarding programmes.
- User guides, process documentation, and knowledge articles.
- Monthly operational and management reporting.
- Compliance and governance reporting.
- Adoption and utilisation reporting.
- Preferred supplier programme reporting.
- Quarterly service reviews.
- Continuous improvement recommendations and action plans.
Qualifications
- 7–10+ years in Meetings & Events operations.
- Experience supporting global Meetings & Events programme.
- Strong knowledge of Meetings & Events governance, sourcing, compliance, and operational processes.
- Experience in training, stakeholder engagement, and support models.
- Strong analytical and problem-solving skills with the ability to generate actionable insights.
- Excellent verbal and written communication skills.
- Project management experience with the ability to prioritise tasks, meet deadlines, and manage competing priorities effectively.
- Proven experience in fostering an inclusive work environment and promoting team success.
Pay and Benefits
- Group Pension scheme.
- 25 days annual leave entitlement plus 8 bank holidays (increases with length of service).
- Private health and dental care.
- Life insurance with Employee Assistance Programmes, counselling and well-being services.
- Group Income Protection and Perkbox (staff discount platform).
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Regional Meetings & Events Programme Manager (Europe) employer: Internova Travel Group
At ALTOUR, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a strong emphasis on professional development, innovative technology, and collaboration, we offer a range of benefits including generous annual leave, private health care, and a supportive environment for personal growth. Located in vibrant cities like London and Halifax, our team enjoys the unique advantage of a hybrid work model, allowing for flexibility while being part of a globally recognised leader in corporate travel management.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Meetings & Events Programme Manager (Europe)
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We think you need these skills to ace Regional Meetings & Events Programme Manager (Europe)
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Regional Meetings & Events Programme Manager (Europe) role at Internova Travel Group.
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How to prepare for a job interview at Internova Travel Group
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For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
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Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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