At a Glance
- Tasks: Support and automate travel applications while collaborating with a dynamic IT team.
- Company: Join Internova Travel Group, a leading global travel services company.
- Benefits: Competitive salary, potential bonuses, and opportunities for professional growth.
- Other info: Embrace a collaborative culture with excellent career advancement opportunities.
- Why this job: Make an impact in the travel industry with cutting-edge technology and innovative solutions.
- Qualifications: 6+ years in IT support, strong skills in PowerShell, Python, and Microsoft Intune.
The predicted salary is between 54000 - 66000 £ per year.
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.
Internova Travel Group’s UK IT team is hiring a Mid-Level IT Application Support Technician with 6+ years of experience. The role is part of a larger IT team and involves a blend of application support, development of automation scripts, and system administration tasks. The ideal candidate will have strong technical skills in PowerShell, Python, and Microsoft Intune, and will work extensively with travel industry systems. Prior exposure to Global Distribution Systems (GDS) like Sabre, Amadeus, or Galileo and experience with travel platform APIs is a significant plus. The technician will ensure smooth operation of critical travel applications and contribute to automation and integration efforts, all while collaborating closely with colleagues in a fast-paced, enterprise environment.
Responsibilities
- Application configuration for better stability.
Qualifications & Experience
- Experience: At least 6 years of experience in IT application support, systems administration, or a similar technical role at the enterprise level (mid-level position). Proven track record of supporting business-critical applications and infrastructure.
- Automation & Scripting: Expertise in scripting and automation – especially with PowerShell (for Windows environment automation) – and proficiency in Python programming for developing internal tools or integration scripts. Ability to write, debug, and maintain complex scripts to automate tasks and streamline workflows.
- Intune & Endpoint Management: Hands-on experience managing Microsoft Intune in a production environment, including device enrollment, policy configuration, software distribution, and troubleshooting of MDM issues. Familiarity with related Microsoft 365 Endpoint Manager components and Azure AD is expected.
- Technical Proficiency: Solid understanding of Windows-based systems and networks. Comfortable working with Microsoft server technologies, Active Directory, and RESTful APIs. Experience with application deployment processes, version control, and basic database querying is also valuable.
- Problem-Solving Skills: Excellent analytical and problem-solving abilities with a talent for troubleshooting complex issues across multiple layers (application, database, network). Able to methodically diagnose problems and implement effective solutions under pressure.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Strong foundational knowledge of computing principles and software development lifecycle.
- Communication & Teamwork: Effective communication skills, with the ability to explain technical issues to non-technical stakeholders when needed. A collaborative team player who can work within a larger IT team, share knowledge, and coordinate tasks in a dynamic environment. Customer-focused attitude to support end-users and deliver a high level of service.
Travel Industry Knowledge
- Prior experience working in the travel industry or in a travel technology environment. Understanding of corporate travel workflows or online booking tools is beneficial. Hands-on familiarity with one or more GDS systems (such as Sabre or Amadeus, with Galileo/Travelport as a plus) is highly advantageous.
- Travel APIs & Integration: Experience integrating or supporting travel platform APIs (e.g. Sabre SOAP/REST APIs, Amadeus web services, etc.) is a strong plus. Comfort with reading API documentation and troubleshooting data exchange issues between systems will help in this role.
- Travel Systems: Experience with GDS platforms (Sabre, Amadeus, Galileo) and corporate booking tools.
- Certifications: Relevant industry certifications or training. For instance, Microsoft certifications (such as for Intune/Endpoint Administration or Azure Administration) or an ITIL Foundation certification for IT service management processes can be a plus. Any formal training on GDS systems or travel booking software would also be beneficial.
- Additional Technical Skills: Exposure to other automation and management tools like Microsoft SCCM/Endpoint Configuration Manager, Azure DevOps, or scripting in other languages. Experience with data reporting/analysis (using Excel, Power BI, or similar) can be helpful given the data-centric nature of travel systems.
- Adaptability: Demonstrated ability to quickly learn new technologies and industry-specific systems. A proactive mindset to stay updated on emerging tools (both in general IT and travel tech) and to continuously improve skill sets.
Note: The preferred qualifications above are not mandatory but will give the candidate an edge. The team values a willingness to learn and adaptability, so candidates lacking travel industry experience but otherwise strong in core technical skills are encouraged to apply as well.
PAY AND BENEFITS
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
#Li-remote
IT Systems Engineer in London employer: Internova Travel Group
At ALTOUR, we pride ourselves on being a supportive and innovative employer, fostering a collaborative work culture that empowers our team members to thrive. With competitive salaries, generous benefits including a discretionary bonus plan, and a commitment to employee well-being, we ensure that our staff feel valued and motivated. Join us in a dynamic environment where your contributions make a real impact, especially in the fast-paced world of corporate travel management.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Internova Travel Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace IT Systems Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Internova Travel Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Internova Travel Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Internova Travel Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
