At a Glance
- Tasks: Drive revenue growth and build strong client relationships in a dynamic events agency.
- Company: Join YES | Your Event Solutions, a leading global meetings and events agency.
- Benefits: Enjoy healthcare, life insurance, and potential bonuses based on performance.
- Other info: Collaborative culture focused on continuous improvement and shared success.
- Why this job: Be part of crafting unforgettable experiences while growing your career in a supportive environment.
- Qualifications: 7+ years in hospitality or related fields with proven sales success.
The predicted salary is between 63000 - 77000 £ per year.
- Overview
- YES |
Your Event Solutions , an ALTOUR Company.
At YES, we believe in the power of live experiences to connect people, inspire action, and move businesses forward.
As a leading global meetings and events agency, we don’t just plan events, we craft extraordinary moments that align audience emotion with business strategy.
We’re building a team of ambitious, curious, and creative professionals who thrive on collaboration and challenge.
From global conventions to high-impact training sessions, our work is diverse, fast-paced, and deeply rewarding.
As part of the ALTOUR family and backed by over 1,000 industry professionals worldwide, YES combines the spirit of a dynamic agency with the strength and innovation of a global leader.
Our culture is built on continuous improvement and mutual empowerment - where ideas are welcomed, development is championed, and success is shared.
Whether delivering in-person, virtual, or hybrid experiences, we’re united by a single goal: to help our clients connect with their audiences in unforgettable ways.
Click here for more information about Yes|
Your Event Solutions .
Responsibilities
JOB OVERVIEW
The Client Relationship Manager is responsible for driving revenue growth and ensuring retention across a portfolio meetings clients.
This role blends consultative sales expertise with executive-level account leadership to expand wallet share, increase service adoption, and deliver measurable financial results.
As a strategic partner to clients and internal stakeholders, this position focuses on revenue expansion, profitability, and long-term partnership growth while reinforcing ALTOUR’s value proposition in the marketplace.
RESPONSIBILITIES
- Revenue Growth & Expansion (Primary Focus)
- Own revenue growth strategy across assigned portfolio.
- Identify, develop, and close organic growth opportunities within existing accounts.
- Expand adoption of ALTOUR products, services, and preferred supplier programs.
- Drive cross-sell and upsell initiatives to maximize total account value.
- Partner with VP Sales to execute strategic growth plans and achieve revenue targets.
- Proactively identify sales triggers, competitive risks, and expansion opportunities.
- Deliver executive-level presentations and quarterly business reviews tied to measurable ROI.
- Account Leadership
- Serve as senior relationship owner for assigned enterprise clients.
- Build and maintain stakeholder relationships.
- Position ALTOUR as a consultative advisor and strategic partner.
- Ensure 100% account retention through proactive engagement and value demonstration.
- Lead internal cross-functional collaboration to deliver on client commitments.
- Financial & Performance Accountability
- Monitor account performance, revenue trends, and margin contribution.
- Align client objectives with ALTOUR profitability goals.
- Identify cost optimization strategies and value-creation opportunities.
- Maintain disciplined pipeline visibility within existing accounts.
- What Success Looks Like
- Consistent revenue growth within assigned portfolio.
- Increased wallet share and multi-service adoption.
- Executive-level client advocacy and partnership.
- High client retention and satisfaction.
- Strong contribution to overall ALTOUR growth strategy.
Qualifications
REQUIREMENTS
- 7+ years’ experience in meetings, hospitality, travel, or related industry.
- 3–5+ years proven success in strategic sales or enterprise account growth.
- Demonstrated track record of expanding revenue within existing accounts.
- Strong financial acumen and business case development skills.
- Executive presence with excellent communication and presentation skills.
- Proficiency in Word, Power Point and Excel.
- Willingness to travel up to 40%.
- PAY AND BENEFITS
Our benefit offerings include healthcare, dental care, health Assured (EAP), life insurance and Perkbox.
If Hybrid/Onsite
The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working.
Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer.
We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Prospective Employee Privacy Policy
Client Relationship Manager in London employer: Internova Travel Group
As a globally recognised leader in corporate travel management, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our team members to grow and thrive. Located in the vibrant city of London, our hybrid working model offers flexibility while providing access to cutting-edge technology and innovative solutions that enhance both client and employee experiences. With comprehensive benefits including generous annual leave, private medical insurance, and opportunities for performance-based bonuses, we are committed to supporting our employees' well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Internova Travel Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Internova Travel Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Internova Travel Group:Your cover letter is your chance to shine! Tell us why you want to work at Internova Travel Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Internova Travel Group!
How to prepare for a job interview at Internova Travel Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
