At a Glance
- Tasks: Lead strategic relationships with major global clients and drive impactful travel solutions.
- Company: Join ALTOUR, a leader in corporate travel management with a vibrant, empowering culture.
- Benefits: Enjoy healthcare, dental care, life insurance, and performance-based incentives.
- Other info: Be part of a dynamic team that values innovation and personal growth.
- Why this job: Make a real difference in global travel while collaborating with top-tier professionals.
- Qualifications: Experience managing large enterprise clients and navigating complex global environments.
The predicted salary is between 80000 - 100000 € per year.
At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group. Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.
Job Overview
ALTOUR’s Enterprise customers are some of the most complex, demanding, and commercially significant organizations in the world. Managing these relationships requires more than traditional account management—it calls for strategic foresight, cross-functional coordination, commercial creativity, and a relentless focus on customer value. As an Enterprise Account Director, you will serve as the primary strategic owner for a designated Enterprise client, leading senior-level engagement that spans geographies, functions, and service lines. You will act as a trusted advisor to the client, a performance driver within ALTOUR, and a connector across our global delivery ecosystem.
Responsibilities
- Own the executive-level, strategic relationship for a designated Enterprise client, ensuring satisfaction, retention, and long-term value.
- Serve as the client’s primary advocate within ALTOUR—coordinating across operations, program optimization, sourcing, finance, technology, and executive stakeholders.
- Develop and execute a comprehensive account plan and strategic roadmap aligned to the client’s global business and travel program objectives.
- Identify and drive growth, optimization, and value opportunities within the client partnership in collaboration with sales and partner leadership.
- Collaborate with regional and in-country partner agencies to ensure seamless global delivery and a consistent traveler and stakeholder experience.
- Lead complex global program expansion initiatives for the client, including onboarding new regions and countries with strong adoption of global standards.
- Drive consistent global program design and execution across online and offline servicing models through close cross-functional partnership.
- Own alignment of global operational processes, ensuring regional delivery models integrate seamlessly into the client’s global framework.
- Partner with regional stakeholders to navigate regulatory, cultural, content, servicing, and supplier nuances while maintaining global consistency.
- Ensure global data integrity for the client by understanding how booking channels, traveler behavior, supplier content, and servicing workflows impact reporting and analytics.
- Anticipate and mitigate global content disruption impacting the client.
- Act as a strategic advisor on market evolution, emerging technology, and innovation relevant to the client’s global travel program.
- Lead executive-level discussions on program performance, cost containment, sustainability, traveler experience, and innovation.
- Ensure client-specific contractual SLAs, KPIs, and commercial commitments are met and continuously improved.
- Manage executive reporting, QBRs/MBRs, forecasting, and performance insights for the client.
- Contribute to the evolution of ALTOUR’s Enterprise account management frameworks and serve as a mentor and thought partner.
Qualifications
- Demonstrated success managing a large, multi-million-dollar Enterprise client in a global or complex regional environment.
- Proven experience leading large-scale global program expansion for a single enterprise client across multiple countries.
- Ability to drive global program consistency while accommodating local market requirements and operating models.
- Extensive understanding of local market nuances on a global scale, including supplier landscapes, regulations, and cultural considerations.
- Deep knowledge of corporate travel operations, technology, sourcing, and global servicing models.
- Strong understanding of how global touchpoints impact client-level data quality.
- Experience navigating global content disruption with a practical, solutions-oriented mindset.
- Strong commercial acumen across contract structures, profitability, and long-term value creation.
- Executive presence with the ability to influence senior client and internal stakeholders.
- Comfort operating in a matrixed, partner-led, performance-driven environment.
- High EQ, diplomacy, and the ability to translate complexity into clear direction and execution.
- Openness to market evolution, innovation, and emerging technology.
Pay & Benefits
Our benefit offerings include healthcare, dental care, life insurance with employee assistant and counselling programmes and Perkbox. This role is also eligible for a discretionary incentive program based on the company’s financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer.
Enterprise Account Director employer: Internova Travel Group
At ALTOUR, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a leader in corporate travel management, we offer exceptional benefits, including comprehensive healthcare and performance-based incentives, alongside ample opportunities for professional growth and development. Join us in a collaborative environment where your contributions are valued, and together we can drive meaningful connections across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand ALTOUR’s mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive value for ALTOUR’s Enterprise clients. Focus on your strategic thinking and ability to manage complex relationships—these are key for the role of Enterprise Account Director.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the ALTOUR team.
We think you need these skills to ace Enterprise Account Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with enterprise clients and global program management. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Strategic Thinking:In your written application, emphasise your ability to develop and execute strategic plans. We’re looking for someone who can think ahead and drive growth, so share examples of how you've done this in previous roles.
Highlight Your Collaborative Spirit:Since this role involves working across various teams, make sure to mention your experience in cross-functional collaboration. We love a team player, so tell us about times you’ve successfully worked with others to achieve common goals.
Keep It Professional Yet Engaging:While we appreciate a friendly tone, remember to maintain professionalism in your application. Use clear language and structure your thoughts well. And don’t forget, applying through our website is the best way to get noticed!
How to prepare for a job interview at Internova Travel Group
✨Know Your Client Inside Out
Before the interview, dive deep into ALTOUR's client base and understand their needs. Familiarise yourself with the complexities of corporate travel management and how ALTOUR positions itself in the market. This knowledge will help you demonstrate your strategic foresight and ability to manage high-stakes partnerships.
✨Showcase Your Global Experience
Highlight your experience managing large-scale global programs. Be ready to discuss specific examples where you've successfully navigated cultural nuances and local market requirements. This will show that you can drive consistency while adapting to different environments, a key aspect of the Enterprise Account Director role.
✨Demonstrate Commercial Acumen
Prepare to discuss your understanding of contract structures, profitability, and long-term value creation. Bring examples of how you've driven growth and optimisation in previous roles. This will illustrate your strong commercial mindset and ability to create value for both the client and ALTOUR.
✨Exhibit Your Executive Presence
Practice articulating your thoughts clearly and confidently, as you'll need to influence senior stakeholders. Use role-play scenarios to simulate executive-level discussions on program performance and innovation. This will help you convey your high emotional intelligence and ability to translate complexity into actionable insights.
