At a Glance
- Tasks: Drive revenue growth and build strong client relationships in a dynamic events agency.
- Company: Join YES, a leading global meetings and events agency with a collaborative culture.
- Benefits: Enjoy healthcare, dental care, life insurance, and potential bonuses.
- Other info: Opportunity for travel and professional development in a supportive team.
- Why this job: Be part of crafting unforgettable experiences while growing your career in a fast-paced environment.
- Qualifications: 7+ years in meetings or hospitality, with proven sales success and strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
YES | Your Event Solutions, an ALTOUR Company.
At YES, we believe in the power of live experiences to connect people, inspire action, and move businesses forward.
As a leading global meetings and events agency, we don’t just plan events, we craft extraordinary moments that align audience emotion with business strategy.
We’re building a team of ambitious, curious, and creative professionals who thrive on collaboration and challenge.
From global conventions to high-impact training sessions, our work is diverse, fast-paced, and deeply rewarding.
As part of the ALTOUR family and backed by over 1,000 industry professionals worldwide, YES combines the spirit of a dynamic agency with the strength and innovation of a global leader.
Our culture is built on continuous improvement and mutual empowerment - where ideas are welcomed, development is championed, and success is shared.
Whether delivering in-person, virtual, or hybrid experiences, we’re united by a single goal: to help our clients connect with their audiences in unforgettable ways.
Responsibilities
JOB OVERVIEW
The Client Relationship Manager is responsible for driving revenue growth and ensuring retention across a portfolio meetings clients.
This role blends consultative sales expertise with executive-level account leadership to expand wallet share, increase service adoption, and deliver measurable financial results.
As a strategic partner to clients and internal stakeholders, this position focuses on revenue expansion, profitability, and long-term partnership growth while reinforcing ALTOUR’s value proposition in the marketplace.
RESPONSIBILITIES
- Revenue Growth & Expansion (Primary Focus)
- Own revenue growth strategy across assigned portfolio.
- Identify, develop, and close organic growth opportunities within existing accounts.
- Expand adoption of ALTOUR products, services, and preferred supplier programs.
- Drive cross-sell and upsell initiatives to maximize total account value.
- Partner with VP Sales to execute strategic growth plans and achieve revenue targets.
- Proactively identify sales triggers, competitive risks, and expansion opportunities.
- Deliver executive-level presentations and quarterly business reviews tied to measurable ROI.
- Account Leadership
- Serve as senior relationship owner for assigned enterprise clients.
- Build and maintain stakeholder relationships.
- Position ALTOUR as a consultative advisor and strategic partner.
- Ensure 100% account retention through proactive engagement and value demonstration.
- Lead internal cross-functional collaboration to deliver on client commitments.
- Financial & Performance Accountability
- Monitor account performance, revenue trends, and margin contribution.
- Align client objectives with ALTOUR profitability goals.
- Identify cost optimization strategies and value-creation opportunities.
- Maintain disciplined pipeline visibility within existing accounts.
- What Success Looks Like
- Consistent revenue growth within assigned portfolio.
- Increased wallet share and multi-service adoption.
- Executive-level client advocacy and partnership.
- High client retention and satisfaction.
- Strong contribution to overall ALTOUR growth strategy.
Qualifications
REQUIREMENTS
- 7+ years’ experience in meetings, hospitality, travel, or related industry.
- 3–5+ years proven success in strategic sales or enterprise account growth.
- Demonstrated track record of expanding revenue within existing accounts.
- Strong financial acumen and business case development skills.
- Executive presence with excellent communication and presentation skills.
- Proficiency in Word, Power Point and Excel.
- Willingness to travel up to 40%.
- PAY AND BENEFITS
Our benefit offerings include healthcare, dental care, health Assured (EAP), life insurance and Perkbox.
If Hybrid/Onsite
The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working.
Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer.
We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
- Prospective Employee Privacy Policy
- #J-18808-Ljbffr
Client Relationship Manager employer: Internova Travel Group
As a globally recognised leader in corporate travel management, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our team members to grow and thrive. Located in the vibrant city of London, our hybrid working model offers flexibility while providing access to cutting-edge technology and innovative solutions that enhance both client and employee experiences. With comprehensive benefits including generous annual leave, private medical insurance, and opportunities for performance-based bonuses, we are committed to supporting our employees' well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Internova Travel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Internova Travel Group
Don't be shy about reaching out to Internova Travel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Internova Travel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Internova Travel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
