Manager, Partner Relations in City of Westminster

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

The role of the Manager, Partner Relations, is to support the Supplier and Advisor Engagement team on the execution and engagement of global initiatives for Global Travel Collection, and provide support for key local GTC UK business, supplier and engagement initiatives. This role must understand the unique perspective of our travel advisors to project manage the Engagement department's strategy towards communicating, educating and raising awareness for our preferred products, partners, tools and company objectives.

The key to this role is to ensure all of our advisors are fully aware and reminded regularly of the value provided by all of our company initiatives, especially our preferred partner contracts and products, as well as building up relationships with our key partners. This role will report directly to the Senior Manager, Partner Relations and will collaborate closely with the engagement team on the execution of these initiatives.

The ideal candidate must have strong business acumen and a deep understanding of advisor booking behaviours and distribution channels to develop clear strategies for driving volume through the most economically valuable programmes. This candidate must also be highly in touch with how to engage advisors through marketing initiatives, events, training, communication platforms and tools.

Primary Responsibilities Include:

• Have an in-depth understanding and support of the vision, value, objectives, tools and requirements of the company.
• Embody and inspire the spirit of professionalism upon which our company is committed.
• Be a strong organiser and multi-tasker, who can prioritise and adapt according to company priorities and objectives.
• Gather content from Hotels/DMCs to keep the most up-to-date profiles on our intranet and customer-facing sites.
• Assist, plan and execute travel requests from GTC Advisors, and at times assist staff members in the UK and US with key requests.
• Strategically and tactically support existing and future company growth initiatives by positively positioning suppliers and advisors during engagement activities.
• Partner with the Supplier Engagement team to target preferred suppliers based on region and needs of business.
• Identify incremental revenue opportunities and align with the global Supplier Engagement team to ensure smooth execution.
• Act as a corporate culture advocate by planning functions and in-office festivities for office employees as well as communicating and facilitating engagement from home-based agents/offices through digital communication channels.
• Liaise with GTC Supplier Teams to execute global supplier relations initiatives, i.e. Internova Marketplace and Elevate shows.
• Manage the UK office supplier visitor calendar and execute supplier initiatives on the day.
• Engage new partners on how to further engage with the GTC UK network overall.
• Represent GTC and Altour brand at key industry trade shows and events.

Qualifications Success Metrics:

• Growth of overall volume into preferred programmes & partners.
• Bi-Yearly Advisor survey reviews.
• Regular measurement of internal NPS and whether advisors are aware of value offerings.

Requirements:

• Bachelor’s degree in Business Administration or Hospitality Management or equivalent work experience.
• 5+ years’ experience in the travel industry providing travel advisor support, distribution channel management & building relationships. Luxury travel experience is a plus.
• 3+ years of experience engaging with Independent Advisors.
• Must be technology proficient (basic understanding of Sabre, Galileo).
• Excellent written and verbal communication skills.
• Excellent Microsoft Office product skills.
• A strong knowledge of luxury hotels, destinations and experiences globally.
• Willingness to roll up sleeves and get the job done for the good of the Global Travel Collection and its advisors.
• Ability to manage stressful situations in a fast-paced environment is crucial.
• Only candidates with a proven track record of teamwork and a “can do” attitude will be considered.
• Travel as needed.

Pay and Benefits:

Our benefit offerings include healthcare, dental care, health assured (EAP), life insurance and Perkbox. If Hybrid/Onsite: The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus programme based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.